Leeds Professional Resources Hiring for Customer Care Specialist (Medicaid/Medicare) Job at Remote Full Time

This position requires exercising good judgment in evaluating situations and making decisions is very important. Adept at interpreting and explaining complex information about Long Term Care (LTC), this professional position shall perform Long Term Care Medicaid service related activities which include intake, screening, potentially eligible individuals for enrollment and/or triage duties which inform eligible or potentially eligible individuals, their families and/or educating community partners about Medicaid covered services and how to obtain them. Staff position is 100 percent (100%) Medicaid related and shall perform some or all of the following Aging and Disability Resource Center (ADRC) activities:

Responsibilities:

• Accepts referrals from the Elder Helpline, as well as other resources for intake and screening as assigned by the Long Term Care Services (LTCS) Coordinator and/or Manager.
• Refers individuals in need of community resource assistance to the Elder Helpline. Determines the individual’s needs and screen for potential eligibility for Medicaid related services utilizing a standardized screening instrument.
• Provides efficient, timely and consumer friendly services to facilitate the eligibility application and review process; Verifies an individual’s current Medicaid eligibility status for purposes of the Medicaid eligibility process.
• Explains Medicaid eligibility rules and the Medicaid eligibility process to prospective applicants.
• Conducts comprehensive screening on Medicaid probable individuals on the Assessed Priority Consumer List (APCL) Inputs client assessments into CIRTS (Client Information and Registration Tracking System).
• Posts information in the enrollment and termination screens of CIRTS to update the APCL as needed.
• Provides necessary forms and package all forms in preparation for Medicaid eligibility determination.
• Gathers information related to the application and eligibility determination for an individual, including resource information and third party liability information, as a prelude to submitting a formal Medicaid application.
• Assists individual in collecting and gathering required information and documents for the Medicaid application, this assistance may be provided in the individual’s home.
• Performs other Medicaid-related duties as assigned; which may include counseling disaster victims about Medicaid programs options and the eligibility process.
• Performs other related duties as required.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have any experience working with Medicaid or Medicare?

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: Remote