Legend Networking Hiring for Network Technician Job at San Antonio, TX Full Time

Job Brief: Legend Networking is seeking a seasoned skilled network installation technician with experience in commercial installation of structured cabling, audio/video, security surveillance, rack and stack, installation of network components such as network switches, routers, patch panels, battery backups,

Description:

Legend Networking is an industry leader in the healthcare and managed service industry. Legend Networking is seeking a highly motivated professionals to develop their careers by working in a fast-paced atmosphere on some of the biggest projects in Texas. Our culture at Legend Networking is based on safety, teamwork, family, customer focus, and leadership.
A Network Technician, sometimes called a network installer, works under the guidance of a Foreman or Superintendent on installations, alterations, additions, and/or repair of structured cabling systems in low voltage, associated materials, and equipment on any type of project.

• JOB DUTIES
• A Network Technician may be required to perform any of the duties and responsibilities associated with classification NI (Network Installer) in addition to the following.
• Install and mount server rack and all peripheral equipment
• Installation of Audio/Video – Mounting TVs (Must be able to lift 50lbs)
• Computers/Monitor Installation and dress out
• Assembles and installs relay racks, network cabinets, wall fields, and associated components. and patch network for connectivity for connectivity
• Perform structured cabling installations in new and existing facilities following diagrams, schematics, or blueprints.
• Troubleshoots and resolves problems in structured cabling systems.
• Operates and hand tools and equipment necessary to perform all associated tasks.
• JOB TITLE: Field Engineer Level 2JOB DESCRIPTION: The Network Technician Level 2 is the second tier for all remote IT related incidents and service requests. The role of the field engineer is to provide second line remote support for all customer accounts with Legend Networking & Telecom. The Network Tech Level 2 is responsible for resolving support requests escalated by Support Technicians Level 1, Level 2 as well as meeting customer satisfaction and continuous service delivery demands. The engineers should be capable of working in a dynamic, fast-paced environment, remote services over the phone, via e-mail, Remote Desktop and Screen Sharing software.MAIN DUTIES AND RESPONSIBILITIES:
• Utilize and become proficient with Connect Wise (Help Desk Ticket Management System).

• Utilize and become proficient with Remote Desktop and Screen Sharing software

• Diagnose and resolve PC hardware incidents remotely, including PC Break/Fix and Peripheral Break/Fix.

• Diagnose and resolve PC software incidents remotely, including Operating Systems, Workgroup, Domain, Anti-Virus, Microsoft Office and Office 365, Internet Browsers, Client Practice Management Software, Client Imaging Software and Email Systems.

• Diagnose and resolve network hardware incidents remotely and on-site, including Network Hardware Break/Fix (Router, Switch, Server Hardware Break/Fix (Tower), VPN and Remote Access Break/Fix, Network Peripherals Break/Fix and Backup Break/Fix, Phone System Break/Fix and Security System Break/Fix.

• Diagnose and resolve network software incidents remotely and on-site, including Server Operating Systems, Workgroup, Domain, Anti-Virus, Microsoft Office and Office 365, Internet Browsers, Server Practice Management Software, Server Imaging Software, Remote Printing/Scanning, Backup Systems and Email Systems.

• Perform required On-Boarding tasks for converting customers to Legend Networking managed services solution.

• Assist users with Network connectivity and User access incidents, including User Profiles, User Rights, Local and Server Program Access.

• Take ownership of all Level 2 related issues by carrying out problem analysis and diagnostics to implement a prompt resolution to the customer related incident.

• Escalating incidents to Level 3 Field engineers accurately, while providing detailed information on the incident in the Help Desk Ticket Management System.

• Create and escalate sales opportunities and on-site service requests to Sales and Project Management teams.

• Maintain a 1st Class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers at all levels in the organization.

• Create, maintain and publish relevant support documentation in order to assist all team members in the quick resolution of incidents and service requests.

• Continue on-going training to maintain and improve your skillset and abilities to support and maintain future hardware and software solutions, along with coaching and training other Field engineers Level 1 and Level 2 within the organization.

• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibilities.

• Licenses: Current Driver’s License and must have own reliable transportation.
• Education: High School Graduate, GED or equivalent.
• Experience: MUST have 4 or more years of on-the-job communications work experience as well as demonstrated skills at the Technician level.

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Job Type: Full-time

Pay: $22.00 – $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Computer networking: 3 years (Preferred)
• LAN: 3 years (Preferred)

Work Location: Multiple Locations