The Onsite Deskside Support Technician will provide break-fix troubleshooting and repair services for our client’s Remington, IN location.
Distribution Center Responsibilities
Coordinate and Maintain Warehouse End Users PC and Laptops
Ability to provide support to high access point, via operated lift provided by the customer – we normally only go 6′ will have to make sure the hire is willing
Handling RF equipment (Zebra, Client, etc.), printers, and related peripheral devices
Supporting all aspects of warehouse / supply chain systems
Assist in software, application, and hardware support for the local and enterprise staff
Maintain superior uptime of all equipment, applications, and software
Document and log incidents using ticketing system for metric and performance-based reporting
Respond to off-hour emergencies and perform off schedule work as required
Facilitate first and second tier support for technical matters within the Distribution Center and across the Enterprise while managing third tier support escalations as needed.
Represent local facility in planning for the installation and implementation of new systems, services, applications, and processes
Perform preventative maintenance and daily health check of supported systems to ensure uptime and stability
Assist in the planning, deployment, and management of IT projects involving interrelated disciplines and multiple stages of the systems development lifecycle
Follow Warehouse/Logistics processes, such as receiving, selection/picking, consolidation and shipping
Experience supporting all aspects of warehouse / supply chain systems, including Warehouse Management Systems (HighJump/HighJump1) and Warehouse Control Systems (Fortna, Tompkins Control Systems, and WSI)
Ability to troubleshoot problems across multiple systems providing supporting evidence of root cause and recommended remediation
Coordination with 3rd party vendors for onsite and offsite equipment repairs, quality control of work performed, and coordination of outage windows between multiple internal and external stakeholders.
Engineers should always carry the following basic tool kit:
Screwdrivers (Both Flat and Philips types)
Laptop (Also they need to have flexibility to install free tools on their laptops such a Sniffer analyzer or TeamViewer)
Internet Hotspot to bring remote access as applicable
One or two network Ethernet cables of 3ft (standard patch cord)
Cellphone with calls service
Camera/smartphone to take pictures
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
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