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LEHIGH VALLEY PHYSICIANS GROUP * Strategic Operations
707 Hamilton St, Allentown, PA
Clerical & Administrative Support
Full Time 40 hours, Day Shift, 7:30a-4:00p
Posted 01/18/2023
Req # 54189
Union: N/A
Join a team that delivers excellence.
Lehigh Valley Health Network (LVHN) is home to nearly 20,000 colleagues who make up our talented, vibrant and diverse workforce.
Join our team and experience firsthand what it’s like to be part of a health care organization that’s nationally recognized, forward-thinking and offers plenty of opportunity to do great work.
Job Summary:
The Care Continuum Partner serves as the main liaison between the patient, family, and clinical team for patients and their families across the continuum of their care. At every touch point with the patient, provides the full capabilities to partner with patient and families to coordinate, navigate and schedule all aspects of their care including outpatient, procedures, community and transition of care needs to deliver an optimal patient experience. Responsible for meeting patients where they are within our physical/virtual walls and responsible for advanced level partnerships with patients including scheduling of patients appointments, and addressing the full care needs and care compliance opportunities for patients both within and outside our walls.
The Care Continuum Partner serves as the main liaison between the patient, family, and clinical team for patients and their families across the continuum of their care. At every touch point with the patient, provides the full capabilities to partner with patient and families to coordinate, navigate and schedule all aspects of their care including outpatient, procedures, community and transition of care needs to deliver an optimal patient experience. Responsible for meeting patients where they are within our physical/virtual walls and responsible for advanced level partnerships with patients including scheduling of patients appointments, and addressing the full care needs and care compliance opportunities for patients both within and outside our walls.
Education – Required:
- High School Diploma/GED commitment to advance education.
Education – Preferred:
- Technical School Diploma or
- Specialized Diploma or
- Associate’s Degree
Experience – Required:
- 2 years experience interacting with patients as part of this experience, performing at least some of these core functions and
- 3 years experience working within a complex health system environment or related field.
Experience – Preferred:
- 4 years experience or more working within a complex health systems environment performing at least some of these core functions.
Knowledge, Skills, and Abilities – Required:
- High degree of accuracy and attention to detail.
- Enhances skills through continuing education.
- Ability to handle numerous tasks at the same time.
- Superior customer service skills.
- Working knowledge of basic computer functionality.
- Effective and professional written and verbal communication.
- Ability to handle patients and families in stressful situations
- Ability to maintain strict confidentiality.
- Ability to adapt to changing priorities.
- Critical thinking skills and solutions-focused approach.
Knowledge, Skills, and Abilities – Preferred:
- Knowledge and experience with electronic medical records and scheduling software.
- Knowledge of medical terminology.
LVHN hospitals in the Lehigh Valley are the only hospitals in the region to have received Magnet recognition five consecutive times since 2002. This prestigious recognition from the American Nurses Credentialing Center demonstrates our commitment to nursing excellence and quality patient outcomes. LVHN is home to five clinical institutes. Each serve as a hub for innovation, collaboration and education. Our institutes include Lehigh Valley Topper Cancer Institute, Lehigh Valley Heart and Vascular Institute, Lehigh Valley Institute for Surgical Excellence, Lehigh Valley Fleming Neuroscience Institute and Lehigh Valley Orthopedic Institute. LVHN is also home to Lehigh Valley Reilly Children’s Hospital, which is the only children’s hospital in the region. This hospital gives our community access to more than 30 pediatric specialties, Children’s ExpressCARE locations and a dedicated Children’s ER.
We’ve been consistently recognized by U.S. News & World Report as the top hospital in the region and among the best in the state. We’re also Great Place to Work-Certified, which means an overwhelming majority of our colleagues have a positive experience at LVHN.
These designations tell you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.
Influenza vaccination is required at most LVHN facilities for all colleagues with patient contact unless medically contraindicated or due to a bona fide religious belief or practice, and is strongly encouraged for all colleagues. Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
