Leidos Hiring for Senior Operations Manager / DHMSM Job at Vienna, VA Full Time

Description

Job Description:

Leidos is currently searching for a senior-level Operations Manager to support the Department of Defense Healthcare Management System Modernization (DHMSM) Program, a highly visible $4.3B single award IDIQ vehicle that provides support to the Defense Health Agency. The DHMSM program is the DoD’s leading program designed to deploy a modern electronic health record (EHR) system across the United States and around the globe. Leidos, with core partners Cerner, Accenture, and Henry Schein, will support the DHMS Program Executive Office (PEO) and the Defense Health Agency in the global deployment of our EHR that will deliver improved system capability to the DoD whenever and wherever healthcare is required. The DHMSM system will provide important health IT capabilities to 9.6 million active military, their families, and their beneficiaries.

The candidate will review, design, implement ongoing improvements to Service Management practices and drive metrics across LPDH sustainment efforts. Sustainment of the EHR includes directing LPDH personnel in monitoring of the overall operational system; driving end-to-end Service Management incident, problem and event management; improving help desk ticketing systems, reports and processes; and coordinating fixes/patches in conjunction with Release Management teams. Ownership of priority trouble tickets (patient safety or other critical issue) and ensuring completion of root cause analysis is included in this role. The successful candidate will have experience in working across a matrixed team in order to facilitate positive outcomes.

• Organizes, directs, and coordinates the planning of all DHMSM support activities and coordinates resources as necessary.
• Analyzes metrics and technical configurations and provides recommendations on the best alternatives.
• Provides technical guidance for directing and monitoring information systems operations.
• Implements a standardized framework that aligns the organization’s information technology services with a catalog of services. Develops and manages procedures, practices, resources and tools to ensure successful delivery of services.
• Leads weekly service operations meetings apprising Government leadership of SLA performance, network and system operations, security, remediation activities, performance impacts, system outages, and other operational matters
• Proactively identifies and remediates risks, issues and dependencies, ensuring timely resolution

Required Qualifications

• Possession of a Bachelor’s degree in an engineering field from an accredited university. Master’s degree preferred. Minimum 15+years’ experience.
• US Citizen with ability to obtain and maintain an ADP IT-II Public Trust Clearance based on the minimum of a Tier 3 investigation. Federal Government requirement.
• Demonstrated expertise in Enterprise Operations, including management of dispersed teams
• Demonstrated experience in operations and maintenance of complex IT application solutions in a large scale, distributed enterprise
• Demonstrated experience in practical application of life-cycle system engineering (SELC) and transition from legacy systems
• Displaying strong leadership and collaboration skills in working with stakeholders and project team members to manage, inform and influence outcomes
• Demonstrating ability to adapt to changing demands and work in a dynamic environment
• Strong leadership and accountability skills with a focus on delivering results
• Experience interfacing and presenting to executive level customers
• Development and collection of performance metrics, including KPIs
• Must be able to obtain and maintain a Public Trust government security clearance.

Preferred Qualifications

• At least 4 years of proven experience managing an operation with at least 100 personnel delivering Operations Support Services.
• Additional ITIL Certifications.

Pay Range:

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