Liberty Mutual Insurance Hiring for Operations Manager, Surety Claims Job at Seattle, WA Full Time

Responsible for leading operations, reporting, analytics, business process, technology, and business planning efforts for the Surety organization with focus on long-term growth. Pursues and uses data driven analytics to review trends and leading indicators to identify opportunities to improve business outcomes. Works strategically and collaboratively to develop and implement key process, metrics, and improvements across the respective business leadership teams. Demonstrates understanding of key industry, economic and competitive conditions, as well as the strategic and operational challenges. Works closely with internal stakeholders legal, claims and underwriting departments to ensure ongoing initiatives are executed on behalf of LM Surety.

Liberty Mutual Surety, a business unit of Liberty Mutual Insurance, is the #1 Surety in the United States and the largest globally. Conducting business worldwide through fronting relationships and Liberty-owned subsidiaries, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service. Liberty Mutual Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 16 countries.

Responsibilities:

• Continuously improves efficient workflows and processes to facilitate meeting and/or exceeding product line objectives ongoing national initiatives and programs necessary to evolve into a long-sustaining product.
• Establishes and maintains training and operating manuals, operating manuals to form the basic foundation of the Surety operation.
• Develops and designs an efficient process to deliver consistent, accurate, and timely operations and strategic reports to key stakeholders.
• Responsible for all aggregation reporting and complex financial analysis and conducts complex analysis to understand exposure across the organization in support of presentations to the Executive leadership team.
• Develops and implements reporting analysis tools to influence key performance drivers such as loss cost opportunities. Designs, develops, implements and maintains operational practices for effective and efficient utilization of internal staff and outside consultants.
• Utilizes external Surety operations trend analysis to track benchmarks across the industry and identify and leverage best practices.
• Through proactive analysis, develops process for identifying and monitoring operations to maximize performance and outcomes using data and analytics.
• Establishes and enhances partnerships across various groups that may include Product, Actuarial, IT, Finance, Claims, UW, Product Management, and Distributions Ops & Strategy. Collaborates with Product and Technology teams in leading all agile efforts in delivering the infrastructure design and deployment requirements.
• In collaboration with product management, helps develop and consistently evaluate policy language relative to market needs and economic challenges and to facilitate best practices.
• Supports legal write-up and reviews of contract and policies. Helps in the development of a productive team with complementary strengths in support of continuity of product servicing.
• Anticipates long-term staffing needs. Develops and maintains high performing staff that may include project leaders and business analysts collaboratively working within clearly defined objectives and ongoing coaching and development.
• Oversees development of project plans, assignment of tasks, team execution, deployment plans and metrics for monitoring success.

• Masters` degree preferred, typically in Mathematics, Economics, Statistics, or other quantitative field or equivalent. A minimum of 10 years relevant experience of Surety operations.
• Excellent analytical, quantitative and problem-solving skills. Advanced to expert knowledge of data sources, tools, and business processes, including a sophisticated understanding of cross-functional operations and business drivers.
• Knowledge of key industry, economic and competitive conditions, as well as the strategic and operational challenges facing the business.
• Ability to provide focus and direction to field operations and strong project management capabilities to implement national/regional initiatives.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more, please visit https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. We have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.