Liberty Mutual Insurance Hiring for Supervisor, Production Operations Job at Remote Full Time

A little about us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Supervises staff that independently performs various rating activities involving complex coverage for a variety of plans and programs. Analyzes issues to determine problem source as well as appropriate solutions. Provides customer service to policyholders through the production of policies to meet individual needs as well as the preparation, analysis and reconciliation. Leads/participates in complex projects, providing technical expertise. Provides functional guidance or training to less experienced employees. Provides management with input on rating issues and systems development support issues. Makes recommendations for process improvements to drive efficiencies. Executes and reports on approved process improvement plans.

Job Responsibilities:

• Supervises the day-to-day operations for the staff by establishing priorities, scheduling and assigning work, adjusting schedules when necessary to meet completion dates, and assisting others with resolving problems in order to achieve good business outcomes.
• Provides management with input on the development of unique state/business requirements. Analyzes, researches and solves underwriting and regulatory issues, provides systems development support and makes recommendations for improvements, including impact on FTE needs.
• Implements with management approval. Interacts with other departments to ensure the availability and integrity of all information to customers.
• Tracks, analyzes and reports on historical production inventory data to determine trends in work volume.
• Utilizes analytical tools to create ad hoc reports/analysis to more effectively manage the unit.
• Ensures that the department/unit work is being completed in a timely and efficient manner through appropriate control, monitoring and review of workflow. Implements procedures to increase efficiency.
• Ensures requirements of various regulatory agencies are being met. Partners with other departments (Underwriting, State Management, Systems, etc) to solve problems and ensure optimal customer service.
• Leads/participates in a variety of projects to provide business specifications, develop, test and implement new systems/procedures.
• Participates in the unit costing/budget process and explains the financials to staff to ensure common understanding/support of department goals.

Qualifications:

Ability to:

• analyze and solve problems; plan and organize work while balancing multiple tasks and projects simultaneously;
• lead and get work done through direct reports, project teams, individuals and peers; build relationships; and communicate effectively (verbally and in writing) with diverse groups of internal and external contacts;
• associates degree or equivalent or a minimum of 5 years of progressively more responsible related work experience.
• In-depth knowledge of complex rating functions and detailed knowledge of underwriting and production operations, preferred.