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Description
Position at Lifespark
Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we’ve been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That’s where our people come in – from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.
Our Lifespark culture has created not only an award-winning workplace – earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare – but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark’s full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South – this is the experience you will help create at Lifespark! Changing the age-old story starts with you – let’s get you hired.
Lifesprk Benefits include:
- Annual Reviews/Raises
- PaidTime Off – Vacation Time
- Medical, Dental, Vision benefits forFull Time Hires
- Short-Term Disability & Long-Term Disability Insurance
- Life Insurances
- 401k + Company Match for full-time and part-time employees
- Referral bonuses
- Career path to other positions within our growing company!
We are seekingaLife Advisor
Location:Hybrid
ScheduleMonday – Friday 8:00am-5:00pm
Position Summary
The Life Advisor provides the first experience between Lifesprk, the member and the member’s social support circle. They are integral in supporting team members in the delivery of the Lifesprk Experience. They are responsible to engage members and their social support circle through proactive outreach and continuing telephonic or in-person relationships. Works with members and the Lifesprk team to provide connection to 7E partners/resources, fulfilling their needs and wishes.
Position Functions & Responsibilities
- Proactive outreach to eligible members to engage them in appropriate services
- Inbound call triage
- Discover the member’s unique needs through the Lifesprk Experience Standards
- Support identified members by navigating the health care system/resources
- Able to think critically and work independently to remove barriers and meet callers’/members’ needs
- Participant in the Interdisciplinary Team
- Connect members to 7 Element resources to meet unique individual needs
- Supports and collaborates with Lifesprk Health, Life Care Managers, other team members and partners
- Follow-up with caller to ensure needs are met
- Maintain CRM for referral management, tracking, and business development
Qualifications
Education
- Associate or Bachelor’s degree preferred
- Prefer LSW or MSW
Experience
- Minimum of 2 years of experience in health care (preferably community-based)
- Experience in sales and customer service preferred
- Experience working with seniors preferred
- Experience working in multiple settings and situations (life experience)
Knowledge / Skills
- Healthcare system including hospital systems, member care, insurance, healthcare providers and legal issues
- Working knowledge of community resources and payer sources
- Creativity and ability to solve problems
- Ability to create trusted relationships with members and their social circle, and partners
- Strong phone communication skills
- Data collection
- Exceptional customer service, including follow through
- Proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer
It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer’s premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.
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