Looking for a great company, where you can put down roots, work with fantastic people, and gain experience with healthcare IT and other professional industries?We have a perfect position for you!LightPoint is a growing Managed Service Provider (MSP) and we need a great Service Desk Technician to join our team. This position is embedded with a key client in the Salem area. Some travel to LightPoint Headquarters (Lake Oswego) and key account client sites will be required. All candidates considered for employment will be asked to submit personal information for a background check. We are looking for a team member that has great people skills as well as solid technical skills and experience.You must have the skills and desire to be the best Service Desk Technician on the planet. This position is the core of LightPoint’s support offering. Most of your time will be spent resolving client issues on site for this Key Account. You will also be involved in some project work. You will take client requests via phone, email and in person. You will use Microsoft Teams chat and Teams meetings to collaborate with your coworkers. You will track your time and client interactions in an industry standard MSP ticketing system.Qualified candidates will have:Experience in supporting and troubleshooting Windows operating systems and end user applications. Daily tasks will include configuring and deploying new workstations, troubleshooting hardware / OS / Application / Backup / Network /VPN issues, Active Directory administration, O365 administration, and working with 3rd party applications. This role is client facing, both via remote means and in person; suitable business casual appearance and professional demeanor is required.Responsibilities:
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If you meet key qualifications for the job, and believe you would be the best fit, we would encourage you to apply.LightPoint is committed to diversity and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!For 20 years LightPoint has delivered people-powered technology solutions to thousands of users in the Pacific Northwest to help companies scale and grow. Our flexible and proactive managed information technology (IT) services result in a more cost-effective and scalable technology infrastructure for the businesses we serve. Headquartered in Portland, Ore., LightPoint has developed domain expertise serving healthcare, legal, financial services and manufacturing companies, delivering expert IT guidance that results in increased employee productivity and minimized downtime. With a customer satisfaction rating of 99.8%, a highly-trained live person dedicated to efficient problem-solving live answers all client calls.Job Type: Full-timePay: From $50,000.00 per yearBenefits:
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