LightPoint Corporation Hiring For Embedded Service Desk Technician, Key Account (salem) at Salem, OR, United States Full Time

Job Description

Looking for a great company, where you can put down roots, work with fantastic people, and gain experience with healthcare IT and other professional industries?We have a perfect position for you!LightPoint is a growing Managed Service Provider (MSP) and we need a great Service Desk Technician to join our team. This position is embedded with a key client in the Salem area. Some travel to LightPoint Headquarters (Lake Oswego) and key account client sites will be required. All candidates considered for employment will be asked to submit personal information for a background check. We are looking for a team member that has great people skills as well as solid technical skills and experience.You must have the skills and desire to be the best Service Desk Technician on the planet. This position is the core of LightPoint’s support offering. Most of your time will be spent resolving client issues on site for this Key Account. You will also be involved in some project work. You will take client requests via phone, email and in person. You will use Microsoft Teams chat and Teams meetings to collaborate with your coworkers. You will track your time and client interactions in an industry standard MSP ticketing system.Qualified candidates will have:Experience in supporting and troubleshooting Windows operating systems and end user applications. Daily tasks will include configuring and deploying new workstations, troubleshooting hardware / OS / Application / Backup / Network /VPN issues, Active Directory administration, O365 administration, and working with 3rd party applications. This role is client facing, both via remote means and in person; suitable business casual appearance and professional demeanor is required.Responsibilities:

• Resolve client support requests via phone, remote connection tools and in person.

• Accurately document each inbound support request in an established ticket format.

• Collaborate with other Operation members on solving issues.

• Find root cause and proactive solutions to problems to solve issues before they impact the client.

• Provide a high level of customer service.

• Provide end user support.

• Participate in and complete IT projects.

• Maintain ticket queue and ticket performance in compliance with LightPoint SLA.

• Log a minimum of 7.5 hours per day of Support, project, or internal project tasks.

• Take inbound calls from the call queue, answer inbound calls during high call volume periods.

• Maintain client documentation.

• Occasional travel to Portland, Salem, and McMinnville.

Qualifications:

• 3+ years in a help desk, systems administrator, or network administrator role.

• Ability to work in a fast-paced environment.

• Intermediate knowledge of W7 and W10 operating systems.

• Intermediate knowledge of Microsoft Office applications.

• Working knowledge of Microsoft server operating systems.

• Strong ability to troubleshoot problems in workstation, server and network systems.

• Experience with Active Directory and Azure Active Directory.

• Demonstrated IT infrastructure project work.

• Excellent customer service skills and phone skills.

• Professional presence on the phone and in person.

• Valid driver’s license.

• Must pass a background check.

Preferred Skills:

• MSP or Multi Tenant IT support experience.

• Healthcare IT experience.

• EMR/EHR or HIPAA experience.

• Monitoring system experience – installing, configuring, or administering endpoints and alerts.

If you meet key qualifications for the job, and believe you would be the best fit, we would encourage you to apply.LightPoint is committed to diversity and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!For 20 years LightPoint has delivered people-powered technology solutions to thousands of users in the Pacific Northwest to help companies scale and grow. Our flexible and proactive managed information technology (IT) services result in a more cost-effective and scalable technology infrastructure for the businesses we serve. Headquartered in Portland, Ore., LightPoint has developed domain expertise serving healthcare, legal, financial services and manufacturing companies, delivering expert IT guidance that results in increased employee productivity and minimized downtime. With a customer satisfaction rating of 99.8%, a highly-trained live person dedicated to efficient problem-solving live answers all client calls.Job Type: Full-timePay: From $50,000.00 per yearBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Application Question(s):

• Why do you want to work for LightPoint?

Education:

• Associate (Preferred)

Experience:

• Help Desk: 2 years (Required)
• Active Directory: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No