LinkedIn Hiring for Sales Insights Consultant, Customer Success- LinkedIn Sales Solutions at   New York,NY Full Time

Description

Company Description
Imagine what we can do together. At LinkedIn, we believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make a direct impact on the world s workforce in ways no other company can.?
Job Description
LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world s workforce in ways no other company can. We re much more than a digital resume we transform lives through innovative products and technology.
The Customer Success Manager (CSM) partners closely with Relationship Managers (RM) to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Talent Solutions (LTS) investment.
As a CSM you will be tasked with
* Helping Customers see Value Realization.
* Serving as a Customer Champion and Advocate
* Assisting with Customer Retention and Expansion.
The CSM will support our users within assigned accounts, to ensure effective new user and product onboarding and engagement on LTS products and solutions.
Qualifications
Responsibilities
* Partner with the RM on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk
* Ensure successful onboarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing users
* Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
* Identify and provide product education and ongoing onboarding needs through analysis of engagement metrics and drive best practice usage of the Learning Center
* Expedite technical and purchase-related escalations.
* Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
* Maintain an understanding of LTS products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
* Host regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize usage of LinkedIn Products
* Document all communication with users and accounts accurately and in a timely manner via system tools.
* Interpret customer insights to drive change in product and act as voice of customer to PMM / Product team
* Provide best practices to help drive user behavior and adoption in product and map LTS solutions to existing customer workflows
Basic Qualifications
* 3+ years of experience in Customer Success, Account Management, Customer Education/Training and/or Sales
Preferred Qualifications
* Recruiting or other applicable talent experience
* Excellent organizational, project management, and time management skills
* Experience analyzing data, trends and client information to identify product or service growth opportunities
* Proficient in Salesforce or Dynamics & Microsoft Office (Outlook, Excel, Word and Power Point)
* Ability to manage multiple customer accounts, projects and deadlines simultaneously.
* BS/BA degree from a 4 year college or university
* Ability to show verbal and written communication skills and technical aptitude
* Experience with Organizational and Territory Planning Skills
* Ability to build authentic business relationships and deal effectively with relational challenges as they come up.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: Please reference the following information for more information: and for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Examples Of Reasonable Accommodations Include But Are Not Limited To
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
* Documents in alternate formats or read aloud to you
* Having interviews in an accessible location
* Being accompanied by a service dog
* Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn’s legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link:
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here:
Please reference and for more information.
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected]. This email box is designed to assist disabled job seekers who seek a reasonable accommodation to the application process. Emails sent for non-disability related issues, such as following up on an application, will not receive a response.
In your email, please include the following: (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation. A response to your request may take up to three business days.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn’s legal duty to furnish information.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link:
Global Data Privacy Notice for Job Candidates
This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:

Posted on :
2021-09-22T08:23:37Z