Liveo Research Account Manager
Liveo Research, Inc. is a pharmaceutical manufacturing plant located in Delaware City, Delaware. Liveo Research is a leading global producer of rigid films, built on decades of experience. We enhance our trusted film expertise by being a research and innovation driven company. We are strongly focused on finding solutions for our customers’ unique needs, particularly within Pharma Packaging Innovations and Specialty Film Solutions. As one of the leading manufacturers of films and plastic packaging, we develop and implement tailor-made solutions for customers all over the world.
Liveo offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Liveo regularly benchmarks with other companies that are comparable in size and scope.
The Account Manager develops, maintains, and expands relationships with strategically important new and existing customers. Assigned to a geographic sales territory, the Account Manager is responsible for achieving sales quota and assigned strategic account objectives. The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. The Account Manager reports to the Vice President of Sales.
Job Responsibilities
Establishes productive, professional relationships with key personnel in assigned customer accounts.
Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
Identifies, cultivates, and commercializes new business opportunities – whether through new accounts or existing customers – to grow their territory with a focus on short, medium, and long-term timing.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Negotiate new pricing, supply, quality, and other agreements to support growth requirements in territory
Actively participate in planning and execution of company marketing activities
Explore new application/target-market opportunities for current products and services
Responsible for the monitoring, analysis and reporting of competitor activities in the market
Accountabilities and Performance Measures
Achieves assigned sales quota in designated accounts
Meets assigned expectations for volume, revenue, and profitability
Achieves strategic customer objectives defined by company management
Completes strategic customer account plans that meet company standards
Maintains high customer satisfaction ratings that meet company standards
Completes all administrative duties within time frame – including, but not limited to, reporting, sales pipeline development, forecasting, and expense management
Organizational Alignment
Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
Closely coordinates company executive involvement with customer management
Works closely with Customer Service Representatives to ensure customer satisfaction
Qualifications
Four year college degree from an accredited institution
Minimum ten years of strategic sales experience in a business-to-business sales environment.
PC and MS Office proficiency
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