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Full Job Description
LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world, and we aspire to make it safe and easy for companies to use data effectively. This all starts with our brilliant people. Those who want to make a lasting impact in all that they do will find a home at LiveRamp—an inclusive, collaborative environment where exceptional talent is nurtured, championed, and where people matter most.
The People Ops team is the front-line of our People Team, supporting our LiveRamp employees on their day to day HR questions. This thoughtful and thorough team partners across LiveRamp departments behind the scenes on organizational changes, onboarding, offboarding, and many other moments throughout the employee lifecycle. Through our ticketing system (AskRamp aka FreshWorks), the People Ops team manages the People Ops queue, Tier 1 & Tier 2/3 tickets, escalations, and cross-functional asks to other AskRamp queues. People Ops has a direct impact on our employee experience, and is a versatile and resilient team!
You will:
Manage the LiveRamp People Ops Queue via AskRamp, in partnership with other People Ops team members.
Focus on Tier 2 & 3 (complex) Queue Tickets (org moves, offboarding, promotions & compensation changes), while supporting and backing up Tier 1 Queue Tickets (front-line questions & onboarding)
Partner daily with Payroll, Tax, FP&A, BT, IT, Legal and other teams to complete ticketing requests
Partner closely with People Business Partners on organizational changes and accurate employee data across their respective businesses through cyclical HR Programs
Support Employee Relations Operations including partnering with Business Partners on key dates & details, creating Separation Memos and Agreements, and processing involuntary exits and severance payment with payroll.
Partner with Business Technology on Workday process improvements and data audits
Maintain People Ops Standard Operating Procedure (SOP) Docs
Represent People Ops in cross-functional projects (some highly confidential)
About you:
5-8 years of professional experience, with 2-4 years of HR experience and exposure to HR programs & processes
You have proven experience maintaining a high level of confidentiality
You are extremely detail-oriented, and close out any open question or task in writing
You can smoothly context-switch from email, to the queue, to projects; from communicating to individual contributors, to your People team, to C-Level executives
You have experience developing content for HR processes, trainings and presentations
You expertly navigate the LiveRamp org, knowing when to get approval from various stakeholders prior to processing a ticket
You can present to and communicate with Director & above level leaders
Excellent communication skills, including effective facilitation, listening and writing
Demonstrated analytical thinking, problem solving and decision making skills
Preferred Skills:
Experience navigating Workday as an admin
Benefits:
People: Work with talented, collaborative, and friendly people who love what they do.
Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
Comprehensive Benefits Package: Medical, dental, vision, life, and disability. Plus, mental health support (via Talkspace), flexible time off, parental leave, family forming benefits, and a flexible lifestyle and wellbeing reimbursement program (up to $375 per quarter, U.S. LiveRampers)
Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan – 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you’re located
Location: work in the heart of *Location* and/or from home (remote-eligible roles)
More about us:
LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles—one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person’s race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
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