LGFCU & CIVIC CULTURE
Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
As a Workforce Planner, you will play an important role in ensuring the efficient and effective allocation of resources to meet our call center’s service level targets. You will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment.
NORMAL DAY-TO-DAY WORK
JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
Here are a few qualities we’d LIKE for you to have to make you more suited for this position.
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
LGFCU Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
Requirements:
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