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– Neurosurgery Clinic (Full-Time, Day Shift) –
Our mission is to participate in Jesus Christ’s ministry, bringing health, healing, and wholeness to humanity by: Creating a supportive faculty practice framework that allows Loma Linda University School of Medicine physicians and surgeons to educate, conduct research, and deliver quality health care with optimum efficiency, deploying a motivated and competent workforce trained in customer service and whole person care principles and providing safe, seamless and satisfying health care encounters for patients while upholding the highest standards of fiscal integrity and clinical ethics. Our core values are compassion, integrity, humility, excellence, justice, teamwork and wholeness.
Coordinator-Referral & Surgery manages and coordinates the authorization process for patients of all reimbursement types for any services requiring such authorization. Ensures all referrals received from providers are complete with necessary information to facilitate authorization process. Processes pre-certifications for ancillary testing as required. Assists in directing front office personnel, performing various functions, monitoring productivity, emphasizing completeness, accuracy and concern for the patient. Provides assistance and training to clinical office staff with insurance issues and assists patients with referral and insurance related issues. All activities must be conducted in a highly confidential, professional and personable manner. Provides high quality service to all customers. Performs other duties as needed.
High School Diploma or GED required. One year front office experience required. Clinical office experience preferred.
Current working knowledge of all insurance types and their guidelines, including the ability to read and interpret EOB’s. Working knowledge of current ICD and CPT coding systems required. Knowledge of Epic system preferred. Able to keyboard 40 wpm. Able to use a computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/ troubleshoot basic office equipment required for the position. Able to work calmly and respond courteously when under pressure; collaborate and accept direction. Able to think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.Valid Driver’s License at time of hire.
Additional Information
Compensation
Loma Linda University and Health System is an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Talent Acquisition at 909-651-4001 or 909-558-4006 (TTY).
