Job Summary
The People Coordinator plays a critical role in optimizing the employee life cycle. The focus of this role is internal customer service, administrative support, and employee experience. A successful People Coordinator rolls up their sleeves to research, find answers, problem-solve, streamline processes and create efficiencies. This role is the People Team’s technology guru- a superuser in the Human Resources Information System (HRIS) and other Human Resources (HR) platforms and technology; creation of google slides decks and google sheets reports/dashboards that are borderline genius. This role also serves as the Wiki for all internal human resources information- an expert on our benefits programs, policies, and processes.
Job Duties
Internal Customer Service
Provides timely and reliable employee, management, and People team support.
Effectively triages and responds to questions regarding human resources issues, benefits, policies, programs, and procedures.
Creates resources that contribute towards employee self-service.
Employee Experience
Works towards continuous improvement to develop and recommend processes, resources, workflows, and efficiencies to ensure an exceptional employee experience, increase retention, and reduce attrition.
Understands employee opinions and experiences, provides a point of view, and recommends solutions to anticipate needs and address concerns proactively.
Administrative Support
Manage HRIS system.
Conducts audits of HRIS information, benefits, or other HR programs and recommends action needed.
Assist with preparation and delivery of presentations.
Coordinate, support, and assist with ongoing and new HR projects, programs, and processes.
Coordination and scheduling of meetings and events.
Coordination of training sessions, seminars, and workshops.
Tracking, reporting, and reminders to complete various HR-related requirements.
Report and dashboard creation, maintenance, distribution, and analysis.
Research as needed and support other assigned functions.
Cross-train on pre-boarding, onboarding, and new hire orientation.
Education and Experience
Bachelor’s degree in Human Resources or related field or equivalent work experience preferred
Minimum of two (2) years of experience as a Human Resource (HR) Coordinator or in a similar role
Experience using HRIS and other HR-related systems.
Experience working within a Software as a Service (SaaS) company preferred
Experience working within a start-up and/or ambiguous environment, with proven experience to be adaptable preferred
Knowledge and Skills
Thorough knowledge of Google Suite (Docs, Sheets, Slide, Forms, Email, & Calendar)
Thorough knowledge of MS Excel, Word, and PowerPoint
Desire to pursue a career in Human Resources and maintain knowledge of HR processes and best practices
Ability to maintain confidentiality and appropriately handle sensitive information with tact, discretion, and diplomacy
Exceptional emotional intelligence, verbal/written communication, and interpersonal skills, both informally and formally
Strong customer service-based approach
Strong relationship building skills
Excellent reasoning, decision making and problem-solving skills: demonstrates an ability to analyze data and draw sound actionable insights—curious problem-solver with a point of view that proactively solves and resolves issues.
Excellent time and project management skills: demonstrate an ability to manage multiple projects/tasks simultaneously and to a high degree of excellence
Demonstrated flexibility, energy, and initiative in a fast-paced, deadline-driven, unpredictable, and complex environment
A sense of ownership and pride in your performance and its impact on the company’s success
Self-motivated, detail-oriented, diligent, responsive, responsible, accountable, and resilient.
Analytical mindset; you seek to understand and solve a problem and instinctively ask for data
A high degree of resourcefulness, flexibility, and adaptability
Highly results-oriented with a strong sense of urgency and the ability to deliver within a fast-paced, continuously evolving environment
Hands-on- willing to get into any task that is required with a getting things done attitude
Meticulous attention to detail
#LI-REMOTE
Loyal to our employees
We are a remote-friendly company! We encourage you to apply from anywhere in the United States. We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need (including a little fun). Here is what we offer full-time employees:
Feel free to check out our benefits here: https://secure.zenefits.com/benefitsPreview/requiredInformation?token=4e4b0dc8-1c4d-4953-a832-222fc28ee8f7
Our Commitment
We believe that the key to Loyal’s success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
Loyal is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages are spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs.
We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
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