LSG Sky Chefs Hiring for Manager Operations-Assembly Job at San Francisco, CA Full Time

JOB PROFILE

Position: Manager Operations (Ramp, Food, Assembly, and Equipment & Sanitation) Reporting Line: General Manager
Job Family: Production and Operations

Role Purpose Statement: The incumbent is responsible for managing all aspects of a department’s operations in a Customer Service Center
(CSC) to ensure customer expectations are met in regards to productivity, quality and safety.

Key Interfaces: (internal, external)

Internal: Operations and Production manager, Procurement, Human Resources, Quality and Safety See complexity matrix
Managers
External: Suppliers, Local Authorities, Facility Services Companies, Customers, Government Agencies, Customs, Food and Drug Administration (FDA), Airport Operations, Truck Fueling

Main Accountabilities

• Strategically plan, organize, and manage a department with regards to daily hours, schedules, Productivity, Flight Attendance productivity, quality and safety. Comments, Quality/Safety Scores,
• Responsible for department costs to budget through effective manpower planning, scheduling and Customer Expectations overtime usage Process Improvement
• Ensure compliance with customer specifications, quality standards, Food and Drug Administration Realized cost savings

(FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and Projects being realized on time and in other regulations budget

• Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
• Investigate customer quality issues, develop and implement corrective actions
• Maintain an ongoing, positive and pro-active relationship with all internal and external customers
• Attend the daily operations briefing
• Ensure par levels of customer inventory and customer specific goods
• Provide data for the development of an annual business plan and budgeting for the department
• Ensure optimal deployment of human, technical and material resources in the department
• Initiate and control continuous optimization of processes

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company’s values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Key Performance Indicators (KPI)

• Productivity, Flight Attendance Comments, Quality/Safety Scores, Customer Expectations.
• Process Improvement
• Realized Cost Savings
• Projects being realized on time and on budget

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience required Strategic Orientation
• In addition, three to five years of directly related experience required in a management role Achievement Orientation
• Experience in using and managing Variable Production Systems and schedules Organizational Effectiveness
• Strong presentation, communication, training and interpersonal skills People Development
• Proven success in improving work processes and leading change in a complex, fast environment Customer Orientation
• Team Leadership
• Excellent analytical and conceptual skills
• Demonstrable record of understanding and meeting customer expectations
• Proven track record of understanding the drivers of product and labor cost variances
• Good knowledge of Microsoft Office and Windows-based computer application

Competencies

• Strategic Orientation
• Achievement Orientation
• Organizational Effectiveness
• People Development
• Customer Orientation
• Team Leadership

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

COVID-19 considerations:
All employees, vendors, suppliers, and customers are required to check in and go through a temperature check as well as fill out a questionnaire. Masks are mandatory.

Education:

• High school or equivalent (Preferred)

Work Location: One location