Lumen Hiring for Manager Field Operations – Tucson, AZ or Albuquerque, NM or El Paso, TX Job at Tucson, AZ Full Time

The Role

The Main Responsibilities

• Responsible for ongoing management of the fiber optic plant and the various electronic network elements attached to it. These include:
  • Multiple network equipment types (including DWDM, Ethernet, IP, VoIP and SONET technologies) and manufacturers.
  • Installation, operations, and maintenance of the network equipment at both company operated and customer operated facilities.
  • Coordinate with multiple teams outside of the division to test, activate, insert and utilize various network elements. (Including Real Estate, CCM, Sales, Sales Engineering, Contractors, Design, Test & Activations, Customers, and multiple NOC organizations)
• Accountable to ensure team is effectively and efficiently completing daily routines (provisioning work requests, maintenance work, mark and locate tickets, preventative maintenance, and change management/grooming tasks) and meeting metric goals (on-time-performance, task interval yield, construction project completion, trouble response and restore times, spares handling, overtime).
• Analyze and measure data to identify key trends in performance.
• Establish and maintain effective and productive working relationships with personnel at all impacting organizations as well as other external contacts so that issues are resolved correctly and timely.
• Manage employees, contractors, and vendors for the efficient and timely completion of projects.
• Validate direct report time reporting for accuracy.
• Guide and provide leadership to direct reports during transition periods between company and organizational changes.
• Ensure staff has the resources and skills needed to support work initiatives.
• Support compliance through enforcement of standards, policies, and processes.
• Provide leadership and motivation to team members.
• Establish and monitor performance objectives for direct reports that align with organization goals, while coaching to attain objectives.
• Determine training requirements and promote direct report development through individual development plans (IDP), peer-to-peer training, and internal and external training resources.
• Continually striving to better define and improve departmental processes for optimal efficiency and network reliability while engaging intradepartmental and interdepartmental resources to achieve results.
• Perform special projects and other duties as assigned.

What We Look For in a Candidate

• Bachelor’s degree or equivalent education and experience. Typically, with 5-7 years related experience and 2+ years previous manager level leadership experience preferred.
• Pro-actively seeks new opportunities to increase operational efficiency.
• Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level.
• Possess strong organizational, time management and analytical skills.
• Ability to analyze and manage financial data and capital and expense budgets.
• Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions.
• Ability to build group commitment to company goals and objectives.
• Must enjoy working in a fast-pace, results driven organization.
• Must be able to prepare presentations and clearly articulate the position being taken in the presentations.
• Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role.
• Demonstrated ability to develop and execute short- and long-term objectives in a team environment.
• Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
• Ability to travel as required.
• Must have a valid driver’s license and satisfactory driving record..
• Must be available 7/24 to support network emergencies

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.