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Job Description
About Us
Founded in December 2020, and based in Lehi, Utah, Lumio is an instant Top-Five U.S. residential solar provider comprising four leading regional solar companies and several software platforms. Built upon principles of ethical leadership and customer-first innovation, Lumio’s collective strength lies in experience design, supply chain, unified sales strategies, fulfillment and best-in-class operations. Lumio is the easiest way for people to learn about renewable home energy, select the right financing options and improve their home and pocketbook with smarter, cleaner and cheaper solar power. Lumio is Home Experience, Elevated.(TM)About This Role
As a Lumio Account Manager, you will be responsible for managing a portfolio of customer projects to ensure they receive permission to operate in a timely manner. This means you will understand average milestone timelines and call out if your projects are likely not to meet those expectations. From that point you will root cause why and take ownership of getting it back on track. The required actions could vary but will most often involve communication with the Sales Rep, Customer and/or other Lumio operations teammates from in or outbound calls, email or chats. You will have a work queue to manage as well as a phone queue for customers who need updates or have questions regarding the process. Understanding the overall job flow and expectations of your role are imperative to ensuring an amazing customer experience.Overall Responsibilities
- Actively manage a portfolio of customer projects, ensuring minimal friction to the customer as the job progresses from sale to permission to operate
- Have a deep understanding the operational flow of customer projects in order to proactively call out and prevent issues prior to their occurrence
- Clearly articulate expectations and project status with customers or Sales Reps to avoid miscommunication and delays
- Use data to understand roadblocks and creatively solve problems with your team
- Develop a reputation for caring about the customer journey and the work that went into earning the right to serve this customer
- Be an advocate for our customers
Qualifications
- Ability to toggle between computer work and phone calls (in and outbound)
- Desire to help customers and solve problems (action oriented mindset)
- Ability to learn and utilize a CRM and phone system to their maximum potential
- Thrive in a collaborative team environment balanced with ownership of your personal results
- Solar experience is a plus but not required
- Customer Service experience is a plus but not required
What We Offer
- Competitive Medical, Dental & Vision Options
- Life Insurance
- Paid Time Off (PTO)
- Ancillary Benefits
- Employee Assistance Program (EAP)
- Eleven (11) Observed holidays
- Learning and Development
- Snacks and recreational activities within the office
Legal Disclaimer
Lumio, Inc. is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.Job Type: Full-timeSalary: $20.00 – $26.00 per hourBenefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Signing bonus
Ability to commute/relocate:
- Lehi, UT: Reliably commute or planning to relocate before starting work (Required)
Work Location: One locationJob Type: Full-timePay: $20.00 – $26.00 per hourBenefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Signing bonus
Ability to commute/relocate:
- Lehi, UT 84043: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
