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We have an exciting opportunity for an HR Service Desk Administrator to join our HR Operations team in Hosuton. The HR Service Desk plays a key role in ensuring the smooth resolution of HR inquiries across Macquarie’s global employee base.
Utilizing your customer service orientated approach you will be providing first level resolution for HR related queries such as:
Preboarding – Applicant queries, Referrals
onboarding – Employment Screening, Mobility, Psychometric Assessments
benefits
performance
learning
payroll and Leave
remuneration & Reward
requests from external customers / third parties
Your collaberative approach will used as you establish working relationships with key HR stakeholders and participating in projects and initiatives as required
Bringing your attention to details you will ensure all inquiries are logged in a case management system and updating case details as required, assigned cases are responded to within defined SLA and with a high level of accuracy and customer support as well as escalating and re-assigning cases to Tier 2, process owners or alternate teams as appropriate.
If you have strong Microsoft Office skills – specifically Outlook, Excel and Word and relevant experience in a shared services or captive industry then please apply via the link!
About the Corporate Operations Group
The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.
Our COVID-19 policy
The health and wellbeing of our employees is a priority. We continue to focus on providing a safe workplace for our people, our stakeholders and those who visit us, and are committed to contributing to the safety of the communities where we live and work.
In line with evolving health regulations and many of our industry peers, we require all Macquarie employees in the United States to be fully vaccinated against COVID-19 and provide proof of full vaccination in order to attend the office and to participate in external meetings and business travel, unless a reasonable accommodation is approved or as otherwise required by law.
Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you’ll be encouraged to be yourself and supported to perform at your best. If you’re inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment of individuals who are minorities, women, protected veterans, and individuals with disabilities.
We equip our people with the support to work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
About Macquarie
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.
Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 17,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.
You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.
Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
Job no: COG-963248
Work type: Permanent – Full time
Location: Houston
Category: Junior, Human Resources
Group: Corporate Operations Group
Division: Operations
Recruiter: Stewart Mitchell
Opening Date: 16/2/2022
