Bring Your Amazing Self to Work
At Macy’s, Inc. we’re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Manager, OMNI Operations, plays a crucial role in fostering the growth and success of Macy’s Omni customer service strategy within the At Your Service, Signing, and Merchandise Logistics areas. They guide a diverse and inclusive team through all the details to ensure merchandise is ready for shipment or in-store pick-up, precisely meeting customer specifications. The Manager hires and coaches staff to manage the logistics of product movement and fulfillment, maintaining an engaging work environment that motivates the team. Additionally, they actively contribute to driving sales, profit, and personal career goals by consistently exceeding success indicators for the Omni customer experience.
What You Will Do
Skills You Will Need
Strategic Leadership: Ability to lead the development and execution of strategies for product movement logistics and fulfillment, demonstrating strong business acumen and effective collaboration with various partners to drive sales and profit.
Team Management and Motivation: Proven experience in hiring and coaching staff, fostering a positive and inclusive team culture. The ability to maintain an engaging work environment that motivates the team to achieve operational excellence.
Customer Experience Focus: Dedication to elevating the overall Customer Experience by consistently achieving high scores in the Omni Customer Experience and demand metrics. A commitment to meeting and exceeding customer specifications for merchandise readiness.
Operational Excellence: Expertise in directing the receiving and processing of merchandise receipts, ensuring compliance with safety standards and upholding a brand-right customer environment. Proficiency in implementing and achieving defined Service Level Agreements (SLAs) for Curbside Pick-Up.
Communication and Relationship Building: Strong communication skills and the ability to foster productive relationships with team members, business partners, and other stakeholders. This includes effective collaboration with the Style Merchandise Manager and Manager of Sales & Customer Service to uphold back-of-house standards.
Who You Are
What We Can Offer You
About Macy’s
Now is an exciting time for a Macy’s career as we continue to focus on creating exciting and memorable experiences for every Macy’s customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy’s colleagues and customers.
Bring your creativity, energy, and ideas to the Macy’s team – Apply Today!
This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment
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