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Job Description
: Health Navigator
About Us:
We are a healthcare company focused exclusively on serving rural communities. Unfortunately, the complexity of
healthcare today makes it too difficult for most patients to navigate the healthcare system. We built our business to make
it easier for rural patients to access care. We partner with rural primary care partners to meet patients where they are.
Becoming an extension of their current healthcare team, we provide rural residents personalized assistance with their
health care needs including a dedicated local health navigator, 24/7 access to a healthcare provider, and help navigating
insurance benefits. Our interdisciplinary care team uses an integrated technology platform to coordinate and manage
comprehensive, longitudinal care. Our contract model with health plans puts us at risk for the financial and quality
outcomes of our patients.
About the Role:
Navigating the healthcare system can be intimidating and confusing for patients. The Health Navigator’s role is to make it
easy. And the first step in that direction is developing a trusted relationship with a patient. Your mission is to develop a
deep level of trust with our patients, understanding their healthcare needs and engaging them on how we can best support
them and their families. You partner with our MainStreet team to address the needs of patients and families while also
becoming a valued member of the primary care team, assisting with patient-facing duties as needed. You will:
- Develop strong relationships with patients in order to assist them with their care
- Work collaboratively with other team members to ensure patients receive exceptional service and care
- Educate patients about their healthcare, insurance benefits, and common medical conditions
- Help patients with medication adherence via reminders and best practices
- Connect patients with community resources as needed
- Maintain a record of patient interactions in electronic health record
- Assist healthcare providers in documenting assessments
- Visit patients in the hospital or other facilities when necessary
- Schedule clinical and Medicare visits to support your patients’ needs
- Receive inbound patient calls
- Demonstrate compassion for individual needs, attention to detail, and collaboration with fellow team members
Requirements for This Role:
- You love your community and want to see it thrive
- You enjoy meeting new people, developing relationships, and can talk to anyone
- You love solving problems
- You are open to a fast-paced startup where change is the norm
- You are a self-starter and are comfortable with a remote working environment
- You are familiar and comfortable with smart phones and computers
- You have the ability to travel in the community to meet patients at home, work, or at their doctor visits
- Work a full-time 40-hour week, Monday-Friday 8am to 5pm (1 hour lunch)
We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender,
gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected
characteristic.
