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IT Software Procurement & Licensing Specialist
Responsibilities Include:
Manage software procurement request tickets from global users. Certify license availability with Asset Management team members. Work with software requestors as needed to acquire additional or missing information for their requests, to gain procurement approval and to keep them apprised of the status of their requests. Creating and maintaining software vendor information in the procurement system. Partner with software vendors for quoting software, providing POs for procurement requests and invoice processing. Assign licenses in application portals, i.e., Adobe, Tableau, Think Cell. Work closely with Finance partners to process invoices and manage software assets. Research software licensing models, product use rights and licensing metrics/entitlements as needed. Facilitate monthly software maintenance renewals with internal business owners and vendors. Assist Asset Management in updating/maintaining the internal ITAM wiki pages.
Required Skills:
Knowledge of Information Technology hardware and software. Strong written and verbal communication skills.Purchasing history of 3 years or more in IT preferably software, Coupa experience a plus. Experience in vendor communications and software licensing/compliance. Attention to detail. IT Asset Management and Discovery Tools experience a plus and/or certifications. Customer Service experience in a global company. (dealing with delicate situation is below in the last bullet customer service). Software licensing knowledge and familiarity with product use rights for MS, Oracle, Adobe, etc. Understanding of Copyright Laws and experience with license maintenance agreements and contracts.
Key Competencies.
Implementation/Execution – Manage multiple priorities and/or projects, strong organizational skills. Innovate – Introduce new ideas and processes for improvement in performance and/or productivity. Problem Solving – Solve problems with the ability to encourage others in a collaborative problem solving. Customer Service – Address difficult customer situations and respond promptly to customer needs.