Marin Fertility Center Hiring for Medical Office Administration Associate (IVF/fertility/women’s health) Job at Greenbrae, CA Full Time

Seeking outgoing individual with exceptional communication skills and a gift for helping patients navigate the financial landscape of healthcare.

We are a growing fertility (IVF) practice seeking a new team member!

About our center

Marin Fertility Center is a boutique, upscale, private medical practice specializing in IVF, egg freezing and fertility treatments. We claim the distinction of being the only fertility center in the Bay Area with true individualized patient care. We have a one-of-a-kind group of practitioners and staff who function as a true team..

Marin Fertility Center fuses together the best aspects of infertility practice: small-volume schedules, close patient relationships and cutting edge technology (In Vitro Maturation, Mini Stim IVF, INVOcell).

Role Overview

You will be on the front lines helping women and men begin and expand their families. You will be directly responsible for orienting them on their journey through assisted reproduction in the office with emphasis on navigating the financials involved.

Responsibilities include:

· Serving as the patients’ financial “compass” during and after onboarding to the practice.

-Conducting one-on-one financial education sessions, both virtually and in-office, and encourage patients to “take action”.

· Uncovering and delivering on patient’s needs, adding significant value through the patient journey.

· Assist on interpretation of the cost of treatments and work to develop financial pathways to accessing care.

-Serving as part of the greater goal of the administration of growing treatment volume.

·Take an entrepreneurial approach to manage opportunities by prospecting for leads, setting your own appointments, generating referrals, networking, and conducting marketing planning to develop and maintain your pipeline.

·Provide status of leads and opportunities on a weekly basis to ensure response times

-Possess a can-do attitude and the willingness to do whatever it takes to help the business succeed, even if it’s outside of your job description

Requirements

Who you are:

· Passion to hunt, educate, and sell to consumers building their families

· Strong ability to identify a business challenge and provide solutions

· Outstanding verbal communicator and active listener with strong emotional acumen

· Software savvy

· Team-oriented with the desire to develop lasting professional relationships

· Have the ability to learn and apply new concepts quickly

· Excellent verbal and written communication skills – no fear of the phone, of Zoom, or live meetings, or writing emails

Good fit

This position may be a good fit if you can relate to the following:

We are elevated and humbled by patients asking us to be a part of the most intimate and miraculous parts of life. This may be a good fit if you have a hunger to making raving fans out of every patient whose life you have the opportunity to touch.

We have come together to serve patients. You need to enjoy helping people from all walks of life and in all sorts of emotional states. Compassion and empathy is a must. This may be a good fit If you find caring for patients more energizing and fulfilling than stressful and you genuinely enjoy supporting others through very personal journeys.

We deal with the preservation and creation of life and families and this includes the pain and suffering that can arise along the journey, so the stakes are high. You need to be committed to seeing the details through for every patient, every time.

We are in our 13th year of business and have a well polished operation however this field is constantly changing and we adjust accordingly. So, if you require a tested and proven playbook to perform every aspect of your job, then this probably isn’t the place for you.

We’re a small business (15 people). We work really, really hard. Everyone on the team is extremely mission-driven, and works incredibly hard to achieve our goals. This may be a good fit if you enjoy driving new prospects and making direct contributions to the company’s success and mission.

We don’t micro-manage. This is not the kind of job where you show up and we tell you exactly what to do every day. We need people who can manage their own time and aren’t afraid to research something if they don’t know how to do it. This may be a good fit if you like the idea of “owning a number” and having objective proof of your value to the team.

You can read more at www.marinfertility.com

This is a full-time position but part time will be considered for the right candidate

Job Types: Full-time, Part-time

Pay: $27.00 – $31.00 per hour

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All staff and patients are required to wear a mask.

Ability to commute/relocate:

• Greenbrae, CA 94904: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location