MarketAxess Hiring For Client & Account Services Manager, Us at New York, NY, United States Full Time

Job Description

Company Description
MarketAxess is a FinTech company and component of the S&P 500. We are a leading provider of global fixed income trading platforms, data, and post-trade solutions.
The fixed-income markets represent an enormous global marketplace, where only a fraction of average daily trade volume occurs electronically. Believe it or not, most fixed-income trades are still executed via phone or blotter, providing us with a significant opportunity for disruption and future growth.
We believe this market is ripe for disruption and have created a proprietary electronic platform that connects the world’s most influential financial institutions to the world’s largest capital market. Since 2015, MarketAxess has grown from roughly 300 employees to approximately 700 with offices across seven countries and annual revenue has more than doubled. We’re excited about the growth opportunities ahead and have built a fast-paced, collaborative, environment where all employees are empowered to make a material impact. We hope you’ll come join us!

To provide a central first-line Client Service and Operational Support function for our US customer base. As a manager in this role, you will oversee the day-to-day function of the US Client Services teams, ensuring KPI’s are met, and a first-class level of support is provided to all clients. You will work closely with our Sales and Technology teams to ensure we are providing our customers with the best tools and training to execute on our platform seamlessly and efficiently.
What You’ll Do

• Oversee the day to day running of the Client & Account Services team ensuring KPI’s are being met and a first-class level of support is provided to all clients. Ensure any issues are escalated appropriately.
• Work closely with revenue generating teams, Relationship Management / Sales, understanding SRM client’s requirements and demands, and become an escalation point.
• Work closely with other Operational teams, escalating appropriately whilst ensuring client is managed effectively throughout.
• General day to day support issues (1st Line) of US trading venues, including.
  • Participant system functionality support
  • Trade support related issues – Booking, Price Calculations, STP and FIX related queries
  • Additional user setups & permission changes for previously on boarded participants
  • Platform post trade queries e.g., PII – in line with MiFID II, Allocations and Fund accounts
  • Support production inquiries/test trades
  • New platform release and sanity checks
• Work to strategically analyze and execute plans to ensure the team is sufficiently trained in all areas and able to perform their daily tasks efficiently
• Manage the end-to-end Dealer/Client onboarding process efficiently, including AML/KYC Checks
• Work closely with other Operational teams, escalating appropriately whilst ensuring client is managed effectively throughout.
• Prepare and analyses team KPI’s, goals and any other ad-hoc reports as and when required
• Establish, maintain and improve relationships with dealer key contacts (e-com, business managers, traders, sales).
• Build and maintain a culture of trust, transparency, and integrity
• Produce, maintain and distribute daily reports both internally and externally whilst proactively looking into initiatives to automate processes and procedures.
• Devise cross-training plans to ensure the team can sufficiently support each service, with the view to help individuals reach personal goals and career development.

What You Bring to the Table

• 5+ years previous customer service, relationship management or relevant experience within financial services
• 3+ years people management
• Knowledge of the fixed income markets, electronic trading platforms and general securities trading
• Excellent communication skills (written and verbal) with all levels of associates and management
• Excellent analytical skills and critical thinking abilities, proven ability to prioritize projects, innovative thinker, and a client-focused approach.
• Proficient excel skills, with exposure to Macro/VBA.
• Proficient SQL skills
• Detail oriented and good follow-through
• Good interpersonal skills and teamwork; ability to motivate others
• Ability to multi-task
• Ability to manage and operate under tight deadlines
• Self-starter and tenacious; ability to motivate others
• Must be reliable and flexible to cope with the occasional unsociable hours brought about by operational issues arising
• Microsoft Office Suite – Must be proficient in Excel and PowerPoint
• Bachelor’s degree in finance or related field

Additional Information
What’s In It For You?
In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:

• Hybrid Environment: Flexibility matters! Our employees enjoy a mix of working in the office and from home
• Employer Provided Food: Free lunch is delivered for all employees when in the office. Offices are always stocked with free snacks and drinks.
• Paid time off: competitive PTO package including vacation days, sick leave, charity leave and parental leave
• 401(k): Dollar-for-dollar employer match up to $10K
• Health Insurance: Highly competitive medical, dental, and vision programs
• Wellness Stipend: Up to $1K annually towards gym memberships, home office equipment and more
• Onsite Healthcare: Convenient access to world-class care through Mount Sinai at our Hudson Yards location
• Tuition Assistance and Professional Training: We want to empower your continued growth and development. On-demand learning, boot camps, and opportunities to attend conferences are available to all employees.

Our employees’ health and wellbeing is a top priority for us. As a result, MarketAxess requires employees to be fully vaccinated against COVID-19 to work onsite in our New York office. Proof of vaccination will be required to enter the premises. We will provide reasonable accommodations consistent with legal requirements (e.g. for medical, religious, or state law recognized reasons).
MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status or any other characteristic prohibited by federal and state law.
All your information will be kept confidential according to EEO guidelines.