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Operator/Manufacturing

Marriott Hotels Resorts Hiring For Franchised Director of Banquets at Norfolk, VA Full Time

Additional Information: This hotel is owned and operated by an independent franchisee, Commonwealth Lodging. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Assist as necessary in the setup service and breakdown of banquet functions.
  • Coordinate all banquet related food and beverage requirements with the appropriate department(s).
  • Recruit hire train and evaluate all Banquet personnel with the assistance of the Food & Beverage Manager.
  • Maintain up to date details on banquet functions and communicate to supervisors.
  • Responsible for ongoing training of captains/hourly employees to maintain standards of service and guest service scores.
  • Respond to guests’ requests as needed.
  • Prepare banquet checks obtain guest signatures and inform client of payment procedures at the completion of all assigned functions.
  • Notify the Food & Beverage Manager all materials and equipment that require ordering or need to be replaced.
  • Requisition liquor etc. for banquet bars.
  • Responsible for safety sanitation and cleanliness of service areas.
  • Responsible for loss prevention programs among service employees.
  • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
  • Assist Food & Beverage Manager and Catering Manager with special promotions or changes.
  • Responsible for control and maintenance of all service equipment. Write service requests as necessary
  • Submit order of all supplies (candles note pads pens uniforms) to Food & Beverage Manager for approval and maintain inventory levels.
  • Handle items for “Lost and Found” according to the standards.
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
  • Adheres to and reinforces all standards, policies, and procedures.
  • Maintains established sanitation levels.
  • Manages departmental inventories and maintains equipment.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits.
  • Assists team in developing lasting relationships with groups to retain business and increase growth.
  • Sets goals and delegates tasks to improve departmental performance.
  • Conducts monthly department meetings with the Banquet team.
  • Applies and continually broadens knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends.
  • Acts as a liaison to the kitchen staff.
  • Leads shifts and actively participates in the servicing of events.
  • Ensuring and Providing Exceptional Customer Service
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Reviews comment cards and guest satisfaction results with employees.
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Monitors progress and leads discussion with staff each period.
  • Participates in the development and implementation of corrective action plans.
  • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
  • Attends and participates in all pertinent meetings.
  • This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

    • JOB REQUIREMENTS

    QUALIFICATIONS

  • High School diploma or equivalent required with at least 3 years of progressive experience in a hotel or related field.
  • Supervisory experience required.
  • Must be proficient in Windows operating systems
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

    • This company is an equal opportunity employer.

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    Job Overview

    • Date Posted:
    • Location:
    • Job Title: Marriott Hotels Resorts Hiring For Franchised Director of Banquets at Norfolk, VA
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