Martin Resorts Incorporated Hiring for Server Job at Paso Robles, CA Full Time

About our Company:

Martin Resorts is a collection of premier hotels on the Central Coast of California. Since its founding, it began with a simple vision from Tom Martin that the company holds close to its heart every day. With everything that the company does, the mission, vision, and values are the centerpiece for driving our team members and providing the best guest experience at our hotels in San Luis Obispo.

The mission of Martin Resorts is to promote a contagious spirit of hospitality enriching the lives of our employees, our guests, and our community, one experience at a time. The five core values that our team members live by every day include:

• Leadership: Do the right thing when no one is looking, and accept ownership in everything we do.
• Empowerment: Developed by trust, training, support, and respect.
• Authentic: Genuine service, people and experiences.
• Distinction: Continuous pursuit of the highest standards-going above and beyond.
• +HUMM: Working together and supporting one another as a team to achieve extraordinary results.

Position Summary:

As a Server, you will be responsible for excellent customer service in order to create an exceptional dining experience for every guest, promoting satisfaction and a marvelous visit during each visit. You are a friendly, responsive individual who enjoys working in a team and displays problem solving skills. The server has hands-on experience and uses active, effective communication when interacting with guests and coworkers. You are detail-oriented and have a basic knowledge of dining room and service procedures. Servers must be able to work in a standing position for long periods of time and be able to safely lift/maneuver heavy trays of food.

Responsibilities of the Ideal Candidate:

• Represent the restaurant with authenticity, enthusiasm, and professionalism.
• Warmly welcome guests, letting them know you’re there to personally take care of them.
• Inform guests of specials and menu changes, offering appropriate recommendations and accurately recording orders.
• Promptly enter orders into the point-of-sale systems to then deliver food and beverages to each guest in a timely manner.
• Monitor the guests’ dining experience throughout their meal to ensure satisfaction, responding promptly and courteously to requests.
• Maintain a smooth payment process by preparing the final bill, presenting check to guest, accepting payment, processing charges, and making changes when necessary.
• Upon completion of meal, thank guests for visiting and invite them to return.
• Actively be prepared to assist in side work or other duties as necessary or as assigned, displaying a willingness to assist fellow servers or bussers as situations arise.
• Display a commitment to a smooth, efficient, and enjoyable operation of the restaurant through the fulfillment of directions by superiors.
• Perform side work at the start, during, and at the end of each shift, such as cleaning service areas and resetting tables.
• Sustain the safety of the restaurant though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
• Following safety procedures as your role is defined.

Core Competencies:

• Ability to Multi-Task
  
• Possess Customer Focus
  
• Ability to Motivate Others
• Maintain and Possess Composure

Experience and Education:

• 1 year of Restaurant Related Experience preferred.

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
• Ability to bend and twist, push and pull, stoop, and kneel
• Ascend and descend a ladder
• PM1

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