Maserati Alfa Romeo of Monmouth Hiring for Service Writer/Advisor Job at Ocean, NJ Full Time

Maserati and Alfa Romeo of Monmouth believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. Every employee at Maserati and Alfa Romeo of Monmouth is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. We enthusiastically encourage those who feel they share the same commitment to excellence as we do to apply for the current Job opportunities at Maserati and Alfa Romeo of Monmouth.

Responsibilities

• Oversee service orders and flow of Service Department. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians’ time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Preferred with Dealertrack experience
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Monday through Saturday, a day off. Salary is $950/weekly plus guaranteed commission.
• Sign on and Retention Bonus of $3,000.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $50,000.00 – $80,000.00 per year

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Ocean, NJ 07712: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver’s License (Preferred)

Work Location: One location