masLabor Hiring For Account Manager at Lovingston, VA, United States Full Time

Job Description

Position: Account Manager – OperationsLocation: Lovingston, VA, with future optionality for Charlottesville, VAOverview:Business-to-business consulting firm seeking experienced, qualified candidate to serve as an Account Manager in a corporate Operations Department.masLabor is the leading (and growing) labor consultant for the agricultural, commercial landscaping, hospitality, and construction industries, serving thousands of U.S. businesses across the country. Our Operations Department provides back-office support to our Client Services team, manages vendor relationships, and coordinates logistics related to worker logistics, visa issuance and consular processing.The Account Manager will:

• Manage and prioritize active tickets in ticketing software to ensure prompt resolution/action

• Generate reports and other client-facing documents on behalf of the Client Services team, providing internal and external parties with actionable communications

• Perform a broad range of administrative tasks, ensuring that tasks are completed promptly and in accordance with the companyaEUR(TM)s professional standards and expectations

• Maintain relationships with external vendors, including third-party recruiters/facilitators in Mexico and throughout Central America and South Africa

• May conduct screening interviews with prospective domestic H2 applicants (in English and/or Spanish) and perform other key services on behalf of clients, including coordinating worker logistics and transportation (bus/airfare arrangements)

The Account Manager role is a great fit for a highly-organized and diligent resource who can deliver results, communicate effectively, and thrive under pressure. This role is for someone who enjoys being challenged and aspires to maintain a well-functioning series of systems and processes, supported by technology. To thrive in this role, a candidate must have the ability to maintain system discipline, and be a problem solver capable of critical thinking and collaboration. They must possess a great work ethic and attitude. This candidate must be technically proficient with a working knowledge of Microsoft Office and other project management software platforms. Bilingual English/Spanish proficiency strongly preferred.While this role will lean heavily on developed processes and systems, the growth trajectory of this company is such that we are refining those systems as we go until we reach a steady state. This role is not for someone who isn’t adaptive and resilient to iterate processes in an attempt to improve the team.Starting location is in-office in Lovingston, VA (~30 minutes south of Charlottesville), with potential to work in the Charlottesville office if desired/applicable on a determined timeline.Why masLabor?Our business is at the intersection of labor, international relations, business, and government affairs. Our core mission is saving American businesses, and masLabor is the national leader in our industry. Each year, we help thousands of businesses secure a capable, reliable, legal seasonal workforce by helping them navigate complex government approval processes. Our close-knit team deals with government bureaucrats so our clients can focus on what they do best – running their businesses. Our work is challenging, but rewarding, as we deliver “winsaEUR on behalf of business owners and help them stay compliant in a heavily-regulated environment.Minimum Qualifications:

• Minimum three (3) years of professional experience in an account management type role

• Excellent computer skills and proficiency with Microsoft Office (Word, Excel, Access, Outlook)

• Experience or familiarity with customer support ticketing system

• Bilingual English/Spanish strongly preferred

• Legally authorized to work in the United States without sponsorship

Compensation & Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Parental leave (birthing and non-birthing parent)

• Professional development assistance

• Vision insurance

Job Type: Full-timeCompensation: $27.00 per hour ($56,000 per year) plus opportunity for growth and incentive-based compensation.Job Type: Full-timePay: From $27.00 per hourBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Lovingston, VA 22949: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location