Mass Dept of Transportation Hiring for HR Learning & Development Co at Boston, MA Full Time

About MassDOT and HR:
In the past two decades, MassDOT has undergone a metamorphosis, moving from data-poor to data-rich, upgrading systems, and becoming a more innovative and cutting-edge organization. The Human Resource department has been a key leader in innovation at MassDOT, challenging the status quo and reimagining the workplace for the several thousand employees that it supports on a daily basis. HR is a critical hub of communication, training, knowledge and resource sharing, and career development across MassDOT’s five Divisions-Rail & Transit, The Registry of Motor Vehicles, Highway, Aeronautics, and its shared service departments.

As a team member at HR, you will have the opportunity to contribute to the agency at its most fundamental level: its workforce. Furthermore, Learning Management Systems are an integral part of the eLearning design and development process, especially within MassDOT which has large audience and a great deal of content to deliver.

Position Summary:
The Learning & Development Team Co-op will report to the Manager of Learning & Development and be responsible for supporting the organization-wide learning and development for 3500+ employees. A successful co-op in this role will take a continuous improvement approach, taking time to evaluate current processes, and partnering with all divisions of MassDOT and vendors/ contractors.

The responsibilities in this position are wide-ranging, with many different topics and types of activities/tasks, to help organizational learning and development processes. Therefore, a Learning & Development Team Co-op needs to be able to manage multiple projects with concurrent timelines and be very detail oriented, independent, pro-active, and organized. It is also critical for this person to be able to communicate effectively both verbally and through written communications.

The Learning & Development Team Co-op is responsible for the management of the Learning Management System (LMS). The role entails configuring courses, running reports, creating certifications, creating learning paths and curricula, managing user permissions and consulting with internal clients to create an improved learning experience within all divisions of MassDOT.

A successful co-op in this role will be comfortable and show skills in leading dialogues, making recommendations to people in various roles and levels, and being a good listener. LMS Administrators are vital because they ensure that the LMS is used effectively and efficiently. Efficiency is essential; however, talented LMS Administrators are often in a unique position to contribute to learning programs from multiple dimensions. They understand the learning management system and its capabilities better than those who design and develop the courses. Consequently, LMS Administrators can provide valuable insights that can improve the learning experience for all users.

Application instructions:
Please attach a copy of your resume and a cover letter stating your interest in the position, your goals for the internship within the context of working at MassDOT.

Job Responsibilities:
Gain familiarity with the learning and development and MassDOT divisions training programs in various stages of progress; get a thorough understanding of the goals of each project, the activities to be undertaken, project timelines, and the steps needed to move through the project stages.

Work closely with members of the Learning and Development and members of the HR Team to understand and contribute to ideas to further learning and development of MassDOT employees.

Support implementation and ongoing maintenance of the LMS and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts.

Oversee the daily performance and administration of an LMS defining user role.

Working as the liaison between program managers and technical support staff, helping to define user roles.

Create courses and provide feedback to users and other team members.

Create systems and workflows to ensure that all course resources are properly set up and available.

Track usage of tools and the LMS features to provide reports on trends and creates and executes a plan to address those issues and trends.

Facilitate the escalation of and resolution for IT issues connected to the learning management system and/or external tools.

Provides help resources and training for administrative users, including instructional videos, how-to guides, and FAQs related to the usage of the learning management system, instructional technology, and documents relevant data about each external learning tool in a central repository.

Conduct research on best practices for employee learning and development.

Manage the LMS events calendar initiatives including scheduling, and events details.

Conduct a pre- and post-event analysis to be able to plan properly and to learn so to improve on.

Maintain good relationship with various stakeholders that are involved in training, as well as with program leads.

Put in place some contingency plans in case of unforeseen scenarios or mishaps during the course of a e-learning training event.

Participate in team meetings, staff meetings, and other duties as necessary.

Triage learning and development service request received via Learning & Development in-box or service ticket system.

Support Learning & Development team in administrative matters as needed.

A successful candidate will have:
Ability to work in a fast paced, deadline-oriented environment, with multiple competing priorities/projects.

Strong communication (both verbal and written) and interpersonal skills.

Ability to develop ideas from scratch and develop ideas into concepts.

Ability to work effectively in a small and collaborative team in a hybrid work environment.

Understanding of instructional or educational technology.

Solution-oriented attitude, with excellent time management and organizational skills.

Systemic perspective and approach to problem-solving and strong attention to detail.

Possess good leadership and delegation skills.

Qualifications

This requisition will remain open until filled; however, first consideration will be given to those applicants who apply within the first 14 days.

Must be enrolled in a bachelor’s or graduate degree program for Winter/Spring 2023.

All job applications must be submitted online through MassCareers to be considered.

• For questions regarding the job posting, email [email protected].
• For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
• For a disability‐related reasonable accommodation or alternative application method, call ADA Coordinator, Heather Ulesoo – (617) 851-9447.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

Official Title: Contracted Student Interns

Primary Location: United States-Massachusetts-Boston-10 Park Plaza

Job: Human Resources

Agency: Massachusetts Department of Transportation

Schedule: Full-time

Shift: Day

Job Posting: Dec 16, 2022, 9:03:27 AM

Number of Openings: 1

Salary: 20.00 – 25.00 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Derrick Mann(857-368-8596)/Heather Olesoo, ADA Coordinator – 6178519447

Bargaining Unit: Non

Confidential: No

Hybrid Work Eligible: Yes