Matthews Auto Group Hiring for Automotive Service Advisor Job at Norwich, NY Full Time

Essential Job Duties:

The essential job duties referenced above are important for the job to be accomplished. Other job duties may be required.

• Initiate automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
• Ascertain automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintain automotive records by recording problems and corrective actions planned.
• Update job knowledge by participating in educational opportunities; reading manufacturers’ publications.
• Participate and keep up to date with on the job training and continuing education required by Manufacturers, Vendors and other outside sources as requested by Management.

Additional Skills:

• Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

Desired Qualifications:

• High school diploma/GED required
• Bachelor’s degree or 5+ years service advising experience
• Extensive knowledge of automotive industry and parts
• Excellent communication and organizational skills
• Ability to communicate well with mechanics, customers and management
• Willingness to participate in in-house and outside training

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Working with and near moving/running mechanical parts
• Noise level in the work environment – moderate to above average
• Lifting – low to moderate
• Bending, reaching, pushing, pulling – moderate’

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Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location