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McGovern Automotive Group is hiring Service Advisors to join our Hyundai Rt 2 dealership!
We are the fastest growing Automotive Dealer Group in New England. McGovern Automotive just celebrated our 6th Anniversary and proud to boast our 20 locations and many more on the way. We offer detailed training, defined processes to aid in every team member success, time off for all major holiday and comprehensive pay plan structures that other Dealers won’t compete with.
Join a Dealer Group where your hard work and dedication will be rewarded with long term opportunities for career growth and unbeatable financial incentives along the way.
As a Service Advisor/ Writer you will be the trusted liaison between the customer and the service department, appointment scheduling, assessing service history, communicating important information about vehicle maintenance and repairs to customers, and providing precise cost estimates.
Responsibilities –
- Document customer’ concerns and reasons for bringing their vehicle in for service/repair
- Obtain accurate parts and labor prices for all customer payments and internal operations using the appropriate parts and labor pricing tools
- Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database
- Manage customer complaints or issues with professionalism
Qualifications –
- Maintains core knowledge of products and product updates
- Possesses excellent verbal and written communication skills
- Meets deadlines, prioritizes assignments, and multi-tasks under pressure
- Is self-motivated, organized, detail oriented, and success driven
- Understands and complies with federal, state and local regulations
- Holds valid driver’s license
- Able to pass background and drug screenings
McGovern Automotive Group’s culture of “customer first” and our commitment to transparency enables us to provide exceptional service and superior value for our customers. Our rapidly expanding business provides significant opportunity for learning, training, and career growth for our team. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, dental, 401K with matching, paid time off) and a professional, team oriented and promote from within culture
McGovern Automotive Group is an Equal Opportunity Employer*
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Experience:
- automotive industry: 1 year (Required)
- Service writing: 1 year (Preferred)
License/Certification:
- Driver’s License (Required)
Work Location: One location
