McLarty Automotive Group Hiring for Automotive Service Director Job at Missouri Full Time

Automotive Service Director
Service Department Experience Required

An Automotive Dealer Chain seeking ‘Hands-On’ Service Director for Volume Service Departments while controlling costs, maintaining good employee relationships, obtaining sales and profit objectives, and building a loyal clientele. The ideal candidate will be a team-builder, team-player, and customer-focused, organized, and highly motivated. Applicants should experience with Asian Import, European Import, & / or Domestic vehicle lines.

We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community. We value our employees and invest in their success.

We offer:

• Rewarding Opportunity!
• Competitive Pay Plan
• Healthcare and Dental insurance options
• 401(k) retirement plan
• Paid vacation
• Fast-paced work environment

Responsibilities – Service Director:

Oversee the Service Department, Technicians, Service Advisors, Service Call Center, Valet, Detailers, and Service Lane

• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with Staff to ensure customers vehicles are serviced properly and in a timely manner
• Attend Manager meetings and conduct Service Department meetings
• Must be results- driven, highly energized, and a customer service-oriented leader
• Must have a passion for taking care of customers
• Handle and resolve customer complaints
• Motivate, train, develop, and reward employees
• Will communicate with customers about maintenance and service work needed efficiently
• Continue to maintain high standards for customer and employee satisfaction as well at manufacturer CSI scores.

Qualifications/Requirements – Service Director:

• Previous dealership Service Management Experience
• Knowledge of dealership warranty process and policies; dealership financial statements; principles and processes for providing customer service
• Experience with automotive software, DMS, Xtime, etc. is a must as our process is completely digital
• The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
• The ability to use good judgment in challenging situations
• A professional demeanor when interacting with customers
• Must have a valid driver’s license and have and maintain an acceptable, safe driving record.
• Resume must be uploaded, and online assessment completed for immediate consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

We are an equal opportunity employer & a drug free workplace. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Job Type: Full-time

Pay: Up to $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

License/Certification:

• Driver’s License (Required)

Work Location:

• Multiple locations

Work Remotely:

• No

Work Location: Multiple Locations