MCT Dairies Hiring for International Logistics / Export Professional Job at Chatham, NJ Full Time

International Logistics / Export Professional

POSITION PURPOSE / SKILLS:

The International Logistics / Export Professional will be responsible for international customer orders from order placement to completion acting as the liaison with all parties to ensure a smooth and complete transaction. The employee will produce accurate export documentation; oversee all aspects of the container shipment (from assisting customers/vendors with booking the ocean to the vessel arrival at the port). Gain knowledge and expertise with each customers requirements and country requirements and implement change to streamline the process. The position will have strong interpersonal communication and negotiating skills are necessary. Must be a service-oriented individual possessing a high degree of attention to detail.

Essential Duties and Responsibilities:

• Proactively manages all aspect of international accounts not limited to order placement and coordinating logistics with minimal errors.
• Work with sales, vendors, and freight forwarders to execute ocean and OTR bookings
• Executes required export documentation for customers and country requirements in various stages of completion in a highly time sensitive environment
• Timely management of multiple lines of communication between vendors, customers, sales, OTR trucking and freight forwarders, maintaining details and relaying on pertinent information to appropriate parties
• Obtains export certificates from various government agencies in compliance with each shipment
• Assures compliance with customs, export, applicable foreign trade/importation laws as well as applicable federal transport regulations
• Identifies risks and opportunities when developing logistics plan and freight estimates for complex international shipments to ensure cost effective, safe, and efficient transportation of product
• Team player
• Spanish speaking is not required but preferred

International and OTR Logistics:

Manage vendor / logistic partner relationships

Routes freight to establish structure, rates, transit, and customer needs. Schedules shipments via, air, rail, truck, or ocean to ensure compliance with interstate and federal traffic laws and regulations for freight forwarding and customs / border brokerage.

Ensure data integrity related to tariff classification, country of origin and value

Complete transportation documentation and forward to customers, border brokers and/or freight forwarders timely

Responsible and accountable for providing exceptional customer service as the logistics customer’s point of contact.

Analyze, evaluate, and determine opportunities and offer solutions to improve on our business goals.

Maintain relationships with Border Brokers, OTR Brokers, Customers, Vendors and Freight Forwarders

Stay current on Customs Regulations, US and International Ports, International Logistics and US Dairy changes

Sales Support –

Gather and communicate service and quality opportunities.

Provide recommendations based on data source knowledge to Sales per country

Find solutions to improve MCT Sales goals and customer needs

Customer Support –

Review/Implement customer specific request on transportation related documentation in accordance with federal and corporate policy

Collect, comprehend, monitor, and analyze customer requirements to develop strategies to achieve desired delivery time and order fill rates.

Cultivate and maintain positive customer relationships. Work as a team with Sales to develop, maintain and grow customer accounts.

Provide assistance to customers to resolve questions, issues, inquiries and complaints.

Translate between Sales and customers to drive clear communication and understanding on both sides of the customer equation.

Develop and strengthen relationships with customers with consistent, quality communication.

Processes / Regulatory / Compliance –

Identify areas of process deficiency and make improvement recommendations that result in reduced waste, lower costs and/or increased service levels.

Comprehend product specs, code dates, shelf life, case weight calculation, etc.

Maintain and update customer SOP’s, country requirements SOP’s and internal procedures SOP’s

Cross-train to ensure accuracy of country, customs, customer, and document requirements

Provide solutions and communicate to the Sales Team to improve International Logistics outages

Ensure accuracy of input to the rate matrix for both International and OTR orders for the Export Sales Team

How To Apply:

If you are interested in joining a team-oriented, results driven and fun organization, please apply today!

Send Resume and Cover Letter with a list of 3 professional references

Benefits include very competitive pay, Health Care with participation. Dental and eye available. 401k and flex spending, vacation, and personal time off.

MCT Dairies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location