Installation & Repair Technician
Reports to: Installation and Repair Supervisor
Department: Installation and Repair
Location: Massillon, Ohio
Type of Position: Full-time
Hours: Tuesday through Saturday, 8am – 5pm
Compensation: based on experience and skill level
Description
Responsible for installation and repair of all services including internet, TV and phone. The I/R Technician must be able troubleshoot technical issues related to all services. The work for this position may be scheduled appointments, on-going tasks, or unplanned.
Essential Duties and Responsibilities
In this role, the Installation & Repair Technician (I/R Technician) has primary responsibility for:
· Perform installations for converters, high speed data and digital telephone
· Perform disconnects, reconnects, theft checks, traps and audits
· Understand and communicate the function of RF wire routing, telephone wire routing, RG and twisted pair wiring, converters, remote controls, digital telephone MTA’s and high-speed data modems
· Follow proper procedure for installation from internal/external house to tap
· Trouble shooting company and customer equipment from tap to home
· Reading and understanding maps and RF layout
· Willingness to learn additional skills and work with Plant Maintenance to locate and repair fiber breaks, distribution and signal problems
The Installation & Repair Technician must successfully utilize the following tools/equipment in order to complete their responsibilities:
· Basic hand tools such as hammer, saw, screwdriver and pliers
· Basic power tools such as drills, saws, impact drivers
· Meters, PC’s, Tablets, cell/smart phone other testing equipment
· Physical requirements – Carry and setup ladder, Lift 80+ pounds, be able to work at heights of 30+ feet, perform duties outdoors in any type of weather, working in tight spaces with various temperatures (crawl space, attic, etc.)
Qualifications
· Must successfully complete background check and drug test.
· High School Diploma or GED required.
· Previous cable/telecommunications or related experience is a plus but will train qualified candidate.
· Demonstrated knowledge of using meters and testing equipment is a plus but will train qualified candidate.
· Candidate should be willing to learn a variety of telecommunications processes.
· Ability to multi-task with a variety of systems, tools, customers and co-workers.
· Excellent verbal communication with customers and co-workers.
Job Type: Full-time
Pay: $16.00 – $18.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
License/Certification:
Work Location: One location
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