Med Tech Solutions Hiring for Network/Cloud Operations Center Engineer (NOC) – Night Shift & Weekends Job at Remote Full Time

Job Title: Network/Cloud Operations Engineer (NOC) – Night Shift & Weekends

Job Type: Full-time

Must be:

• A US Citizen
• Must be technical but also able to convey project requirements to both a technical and non-technical audience.
• Able to understand the process of migrating data to a private or public cloud environment.

About our Company

MTS is a cloud solution and managed services provider with a focus on security, reliability, availability and scalability focused in healthcare. MTS helps companies reduce their operating costs and increase productivity while improving their cloud security posture by deploying their mission critical workloads onto the MTS Cloud. The MTS Cloud wraps traditional cloud offerings (public, private or hybrid) with cloud centric security solutions and controls, an innovative management platform and experienced cloud engineers that oversee the customer’s life cycle. MTS partners with Microsoft as well as security partners to build a highly secure and robust cloud environment. In addition to our cloud offering, MTS provides managed IT services to support our client’s network infrastructure, various application support and training services, as well as offers a suite of Managed Security Services plans.

The Opportunity

This role is the 3rd position covering Night Shift and will cover the entire weekend. Day-to-Day we are managing, fixing, upgrading what is mostly a windows environment running on a couple virtualized or hosted solutions. There are a lot of other things we do from application support to network layer but it starts with being comfortable in the server space.

Essential Duties and Responsibilities

• Participate in 24x7x365 shift coverage; this role is primarily night shift and weekends.

• Incident management and outage recovery.
• Configuring, troubleshooting, upgrading cluster expansion in an Always On environment.
• Coordinate directly with internal customers and service managers on design, lifecycle, and expansion of cloud-based service offerings.
• Creates testing environment with detailed test plans and test cases based on software requirements.
• Develop capacity plans, forecast capacity growth, and build changes needed to scale infrastructure to meet business demand while balancing cost with performance.
• Leverage automation framework to improve processes, automate deployment, and improve manageability of environment.
• Review entire environment and execute initiatives to reduce failures, defects and improving overall performance.
• Advanced troubleshooting and monitoring of service systems to ensure adequate SLA, capacity and expansion requirements.
• Test and Acceptance of new hardware and services into the operational environment.
• Create and run ad-hoc reports on system performance.
• Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem.
• Use monitoring tools to identify, research, and investigate potential issues.
• Self-motivated and willingness to solve complex problems. · Excellent written and verbal communication/listening skills.
• Manage all server/desktops to keep them up to date with Microsoft and third-party patches virus definitions, and malware, using RMM software.
• Adhere to and follow standard operating procedures (SOPs), Guides, Templates, and Policies used to support and manage MTS Operations daily activities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Familiarity with Core internet services (DNS, FTP, SMTP, TCP/UDP, Database technologies, CDN, Hypervisor, Storage, VPN, Storage and Application servers)
• Familiar with virtualization, networks, backups and storage solutions.
• Familiarity with Ruby, Python or other scripting languages.
• Familiar with Windows and Linux operating systems.
• Familiarity with network monitoring tools (n-central preferred).
• Familiarity remediating technical issues with various vendors such as Microsoft.
• Experience with CRM Ticketing Systems.
• Excellent oral and written communication skills; including documentation.
• Demonstrated ability to use problem solving techniques such as root cause analysis to resolve issues.
• Ability to follow and adhere to policies, procedures and standards relating to Systems management and security.
• Install, move, add, change, and decommission computer systems upon request.
• Require limited supervision and direction; drive results and set priorities independently.
• Prior experience working with medical applications such as Allscripts, Epic, GE Centricity, or NextGen is a plus.
• Ability to handle sensitive information including Protected Health Information (ePHI).
• Comply with HIPAA and Cybersecurity Frameworks

Education and/or Experience

• Associates Degree in Information Technology related field or equivalent work experience.
• 5 years prior experience.
• NCA, VCP or equivalent

Language Skills English

Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills Terminal Services, Routers or Firewalls Active Directory, Windows, MAC OS, Wireless Access Points and WLAN Controllers, VPN.

Benefits

Benefits include competitive base salary, PTO, paid holidays, training, various health plans to choose from, dental, vision, 401k with company match, FSA option, disability insurance, and paid life insurance.

Job Type: Full-time

Pay: $75,000.00 – $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Weekend availability
• Weekends only

COVID-19 considerations:
This role is remote.

Application Question(s):

• Did you complete the Audio portion? Incomplete applications will not be considered.

Education:

• High school or equivalent (Preferred)

Experience:

• Information Technology: 5 years (Required)
• VM management: 3 years (Required)
• Network Operations Center: 3 years (Preferred)

License/Certification:

• NCA, VCP, MCSE, or equivalent (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: Remote