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Customer Service
o Greet every customer within 10 feet of you – smile & say hello or thank you
o If possible, answer the phone when no front staff are available to answer in the first 4 rings – give appropriate greeting, take name and number for call back
o Work hard to make every customer experience a good one in whatever way you can
o Follow center dress code and appearance standards at all times
Inspections
o Perform full courtesy inspection according to Meineke inspection procedure on every vehicle that comes into the center.
o Use Meineke inspection form to document all findings
o Be able to perform complete inspection in 10-15 minutes
o Review inspection findings with service advisor or manager after every inspection; verify that he or she understands any findings and recommended work
Documentation
o Fully document all recommended repairs and maintenance items on inspection form
o Document all OBDII codes, TSB numbers, recall numbers, and other alerts on inspection form/work order
o Sign all inspection forms & work orders once work is completed
Repairs
o Check all parts with service writer as they arrive to verify correct parts & quantity
o Do quality work; fix it right the first time
o Complete repairs in a timely manner
o Be truthful about your abilities at all times; ask for help when you need it
o Test drive all repairs as needed; verify work is done correctly
o Maintain cleanliness of vehicles, inside & out – follow Meineke procedures for “Do Quality Work”
o Re-check any comebacks; ensure issues are resolved (no diagnostic charge is guaranteed for previously paid repairs).
Center Upkeep
o Clean your workspace and any mess you’ve made
o Maintain your own toolbox; keep it secure and organized
o Assist with shop maintenance, stocking & cleaning as assigned
o Assist with regular equipment maintenance and upkeep as assigned
Training & Certification
o Maintain any ASE certifications
o Keep up continuing education to ensure you are qualified to work on all makes and models of vehicles, all new technologies
o Maintain state certification for emissions/inspections as appropriate
o Pursue additional training opportunities on a regular basis as agreed/recommended by manager
Additional Duties
o Follow all center policies & procedures
Job Types: Full-time, Part-time, Contract
Pay: $13.00 – $40.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver’s License (Required)
Work Location: One location