Memorial Medical Center Hiring For Patient Access Specialist – Ophthalmology at Ashland, WI  Full Time

The Ophthalmology Services Patient Access Specialist is responsible for answering the telephones, scheduling patient visits, greeting patients/visitors, and relaying accurate messages to the clinic staff. This position requires excellent telephone technique, the ability to perform multiple office duties in an efficient and timely manner, coordinate an effective communication system, maintain a pleasant demeanor with clients, hospital and other professional staff, and demonstrate superior organizational skills.

Responsibilities and Duties:

• Demonstrates effective/appropriate communications skills
• Demonstrates competence in processing and registering patients for appointments
• Assists with departmental development and function

Qualifications and Skills:

• Must be able to read, write, and speak the English language.
• Must be able to type accurately and efficiently.
• Two years of experience in a medical office setting working with confidential patient information preferred.
• Must be able to work under supervision and independently, competently following orders professionally and confidentially.
• Must be able to work cooperatively and collaboratively with others.
• Must be able to communicate effectively with clients and staff both verbally and in writing.
• Demonstrates legible penmanship
• Demonstrates high standards of performance, pleasantness, and courtesy. Has professional appearance and demeanor.
• Demonstrates high quality telephone etiquette
• Ability to use Windows based programs
• Must be able to use independent problem-solving techniques.
• Must be able to adjust to change and frequent interruptions; must be able to meet deadlines as required and to work in a fast-paced environment.
• Must demonstrate excellent customer service skills and to remain calm in stressful situations.
• Must have current knowledge of or ability to learn electronic scheduling software applications within 3 weeks of hire.

Education / Licensure / Certification Qualifications:

• Completion of a 2 year post high school degree in office support services or equivalent experience.

Shift Rotation:

8- 10- and 12-hour shifts.

Benefits and Salary:

MMC offers employees a competitive benefits package that includes:

Insurance Plans*

Health

Dental

Life

Accidental Death & Dismemberment

*eligibility criteria must be met to participate in insurance plans. Not all employees may be eligible.

403 (b) Retirement Savings Plan

All employees are eligible to participate in the savings plan. Through payroll deductions, you can elect to contribute pre-tax and/or post-tax basis towards your retirement. We offer matching contributions for eligible employees.

Paid Time Off

MMC employees receive generous time off for vacations, illness and other personal matters.

About Us

MMC is a regional medical center that serves patients from 7 counties in northwest Wisconsin and Gogebic County in Michigan.  We have more than 60 full-time physicians and specialists on-staff and over 500 employees who are dedicated to providing quality care.  Our charming city of Ashland, WI is located on the shores of Lake Superior near Bayfield and the 21 Apostle Islands, and boasts a strong community, historic charm, modern conveniences and abundant opportunities for outdoor recreation.  Our passion and driving force is to see the people of our community live healthy, productive lives. EOE.