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Job Description
$26.51 – $30.58 per hour
Purpose:
The Behavioral Health Professional provides quality assessments of health home clients care needs and facilitates timely access to care as well as oversees ongoing evaluation of behavioral health needs to clients enrolled in a health home panel.
Job Summary:
This position oversees care plans of clients in the panel and particularly when created by Behavioral Health Home (BHH) team members who need signature and lends clinical judgement to team members as needed.
Essential Functions:
Roughly 80% of time is spent on Behavioral Health Professional duties, 10% on Care Coordination duties and 10% on Client Service Advising duties. Please refer to those job descriptions for detailed duty descriptions.
- Facilitates a culture of providing timely care, superior customer service, genuine compassion and a clear desire to meet the behavioral health needs of each individual.
- Conducts initial comprehensive assessment of new and returning clients to the health home, using agency identified assessment tools and baseline measures – PHQ9, SBRT, DLA-20, LOCUS, PHQ-9/QOL, CCAR, Admission DACODS, LOCUS for example
- Completes initial care plan and provides oversight of care plan updates
- Maintains clinical oversight of clients assigned to BHH and will sign off on documentation from other team members as needed
- Signs off on care plans as needed to ensure quality of care and medical necessity
- Triages crisis situations when there is a need and when not conducting an assessment
- Identifies high risk or urgent clients at assessment and provide triage to getting clients in quickly for services
- Assesses any needs for special reports/letters/applications – those that require an assessment (i.e. conditional release clients, establishing disability, housing, etc.). For those that do not require assessment, delegate any special reports, letters or applications to Client Service Advisors
- Identify any barriers to treatment during assessments and activate health home team members to work to reduce barriers
- Review care plans and treatment progress with Care Coordinator and identify any next steps or follow-up needed
- Assist Care Coordinators in monitoring participation and progress in episode(s) of specialty care and provide direction on actions
- Re-assess needs at appropriate intervals of care, and make recommendations when client is not participating or not progressing, or has a change in level of care need.
- Complete assessment update when persons are not assigned to an episode of specialty care
- Track and complete necessary baseline and re-assessment measures as required by the comprehensive assessment and assessment update protocols
- Assist psychiatric and specialty care providers in assessment and/or treatment referral recommendations/actions
- Provide coordination of care activities when necessary
- May assist with some case management activities when emergent
- Provides orientation to MHP and initial goal setting with clients emphasizing access not only to treatment but also to social determinants of health such as employment, education, housing and health and wellness
- Maintains thorough, accurate and timely documentation of the provision of services, assessments, evaluations, and progress toward the completion of client’s treatment goals consistent with clinical and administrative policies and procedures
- Meets defined individual and department goals, activity metrics and Key Performance Indicators
- Promotes, supports and demonstrates MHP’s mission, vision and values through both behavior and job performance and adheres to policies, procedures, Compliance Plan and Standards of Conduct on a day to day basis
- Effectively interacts and communicates with other MHP staff/clients/customers/partners/etc.
- Regular and consistent attendance is required to perform other essential functions of the job
- Other duties as assigned
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
As a condition of employment, you will be required to receive the COVID-19 vaccination (and any subsequent boosters) and the annual influenza vaccine. Medical exemptions or religious accommodations may be requested.
Knowledge/Skills/Abilities:
- Proven Leadership Skills
- Commitment to BHH objectives, MHP philosophies and a recovery orientation
- Must have expert knowledge, or be ability to quickly learn, internal MHP services for accurate matching to correct level of care
- Must have strong clinical assessment, diagnosis and screening skills
- Ability to adapt to changing needs by acquiring new skills and knowledge
- Must participate in continuous quality improvement activities
- Willingness to pitch in to get the job done and the belief that no task is beneath you
- Strong analytical, critical thinking and problem solving skills
- Able to work in a multi-disciplinary setting requiring a professional and succinct yet thorough presentation of client’s needs and team actions required
- Ability to build rapport with clients and colleagues
- Ability to manage difficult or emotional situations
- Must be a team player
- Excellent communication and interpersonal skills
- Ability to manage difficult or emotional situations
- Excellent organization and time management skills
- Must be competent in working with people of diverse cultural and ethnic backgrounds
- Advanced computer skills including use of electronic health record and MS Office products and the ability to learn new tools as needed
- Understanding of Medicaid, Medicare and Commercial Insurance coverage options and limitations; and ability to manage to payer-source allowances and restrictions
- Bicultural/Bilingual (Spanish) preferred
Education/Experience/License/Certification
- Masters in Psychology, Social Work, Counseling or related field, plus 1 to 2 year internship, and 3-7 years prior experience in a clinical setting; or related PhD plus three years prior experience in a clinical setting
- Licensed PhD or PsyD, Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) required
- Experience providing clinical assessments and brief intervention
- People of diverse cultural backgrounds are strongly encouraged to apply
Working Environment
- General office environment
- Must be able to work in a shared office space with frequent interruptions
- May include working with people in acute distress or crisis
- May require travel to several MHP sites throughout Boulder and Broomfield counties to attend meetings
