Mercury Insurance Services, LLC Hiring for Sr. Cloud Network Engineer – Remote Job at Remote Full Time

Are you interested in working for a company that’s been recognized as one of ‘America’s Best Insurance Companies’?

Mercury was recently named one of ‘America’s Best Employers’ by Forbes magazine for the third consecutive year. We have also been recognized seven times by Forbes as one of “America’s Most Trustworthy Companies.” At Mercury, people come first. We offer bonus potential, excellent benefits, matching 401(k), employee activities, and many more perks.

Overview of Benefits:

Choosing a career at Mercury Insurance has a number of great advantages including:

· Competitive salaries, annual incentive

· Full medical, dental, life, & vision care coverage

· 401(k) retirement savings plan with company match

· Great work environment

· Promotional opportunities

· Education assistance

· Auto insurance discount

· Employee assistance program

· Health club and wellness benefits

· Child & dependent care spending account

· Paid vacation, sick days, & paid holidays

Position Summary:

The Senior Cloud Network Engineer is responsible for designing, planning, configuring, and supporting the company’s public, private, and hybrid cloud network infrastructure. They are responsible for the delivery of network services to company’s team members, business partners, and customers in a 7×24 environment. The Senior Cloud Network Engineer can deliver scalable, secure, and flexible designs to support applications and network services for both on-premises and cloud-based services. They must be familiar with network automation techniques that leverage common scripting languages and look for opportunities to automate everyday tasks. The Senior Cloud Network Engineer will also mentor the other network engineers, consult with other business and IT teams, and coordinate network services with cloud infrastructure and SaaS (Software as a Service) vendors.

The Senior Cloud Network Engineer will assist in the technical planning process to meet the needs of the company and will work as part of the team to provide a broad technical network services roadmap, while minimizing risk and exposure to network security and business interruption. They are responsible for sustaining the company’s cloud service provider networks and on-premises network infrastructure through effective security measures and controls.

Essential Job Functions:

Deliver High Quality Solutions

• Design, implement, and support cloud network technologies to deliver business applications for the company.

• Ensure availability and usage of mission critical, 7×24 network-related services, including Cloud Service Provider networks, WAN connections to the Internet, private connections to CSPs (cloud service providers) and on-premises networks.

• Identify and deliver measures to ensure performance and flexibility of network to meet current and future business needs.

• Drive enhancements through full life cycle from concept to final implementation and support.

Deliver IT Initiatives

• Implement modern technologies and solutions to deliver desired business outcomes.

• Complete projects on budget, on scope, on schedule.

• Display competency in both Agile and Waterfall delivery models.

Manage Network Services Resources and Expenses

• Mentor Network Engineers and other team members who design and maintain the company’s network services.

• Ensure compliance with system development life cycle methodology, hardware and software acquisition and management policies, and any compliance requirements.

Provide Excellent User Experience

• Deliver technical solutions that are easy to use, stable and responsive to end user’s needs.

• Ensure network solutions are reliable, ubiquitous, and stable with training or support materials created for other IT members to use and support the technology.

• Complete service requests within service level agreements, and metrics for outage resolution of high severity issues.

• Participate in on-call rotation and assist in resolving issues outside normal business hours.

Keep Systems Operational, Compliant and Secure

• React quickly to cybersecurity threats to close any gaps.

• Support and enhance the availability and usage of mission critical, 7×24 network architecture, both on- and off-premises.

• Maintain exceptionally reliable network systems and services with minimal downtime or reliability issues, including design and implementation of IT disaster recovery capabilities.

• Maintain effective network services system controls and ensure compliance with PCI, SOX, DOI (Department of Insurance) and other required internal and external compliance standards, passing audits and rapidly remediating any newly discovered compliance items.

• Minimize risk and exposure to network security and business interruption to company’s network infrastructure through effective information security design and strong controls protections to defend from evolving external cyber threats.

Collaboration and Partnership

• Contribute directly to the technical work of multiple projects.

• Partner with business units to evaluate and adopt innovative technical solutions to advance company goals.

• Partner closely with IT Security Teams to develop, procure, and / or deploy emerging threat detection and avoidance technologies.

• Leverage investments in existing network services technologies across lines of business, including Business Intelligence, Robotic Process Automation, Paperless and CRM (Customer Relationship Management) technologies to enhance operations.

Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week

Other functions may be assigned

Education:

• Bachelor of Science Degree in Computer Science, Information Technology, Telecommunications, Electrical Engineering, or related field or equivalent work experience.

• One or more certifications related to AWS, Azure, Google Cloud, Information Security and/or other network-related certifications preferred.

Experience:

• Minimum 3 years of direct experience involving in planning, design, and administration of cloud service provider technologies in a mission critical, dynamic enterprise environment.

• 5 or more years of general IT network services experience involving planning, design, configuration, and supporting enterprise networks.

• Design and deployment experience with Software-Defined Networks and/or Software-Defined WANs,

• Experience with Configuration Management tools (e.g., Ansible, Puppet, Chef, or other vendor-specific tools).

• Familiarity with scripting and network automation techniques that leverage Python, PowerShell, JSON, RESI APIs (Application Programming Interface), or other technologies.

• Knowledge of network configuration protocols – NETCONF, YANG, REST-CONF, etc. a plus

Knowledge and Skills:

• Demonstrate broad understanding of networking concepts to include routing, switching, firewalls, load balancing, monitoring, and management.

• Ability and experience to train, motivate and lead other network services technical resources in the design, implementation, and support of cloud network services.

• Expertise with Amazon Web Services, Microsoft Azure, Google Cloud Platform, or similar cloud service provider network technologies and have experience designing, configuring, provisioning, and deploying these solutions at the network layer.

• Ability to collaborate effectively with other IT disciplines such as Storage, Compute and Applications to troubleshoot and resolve complex problems.

• Create detailed, comprehensive, and well-structured network services test plans and test cases.

• Desire to keep technical skills current and remain abreast of emerging technologies.

• Strong written and oral communication skills and customer service skills.

• Excellent teamwork and interpersonal skills; ability to communicate and persuade at all management levels and thrive in a cross-functional matrix environment.

• Able to conduct research into networking issues and products as required.

• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.

• Highly self-motivated and directed.

• Keen attention to detail with ability to manage multiple, complex workloads.

• Ability to work on demand to provide 7/24 mission critical support.

• Proven analytical and problem-solving abilities.

• Proven track record of assessing and analyzing new cloud network solutions, selecting, testing, and delivering solutions.

• Experience with private cloud solutions is not required but is desirable.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
This can be remote

Application Question(s):

• Describe your experience with AWS, Lambda, S3, and Redshift
• What are your salary expectations?

Education:

• Bachelor’s (Required)

Experience:

• planning cloud service provider technologies: 3 years (Required)
• general IT network services for enterprise networks: 5 years (Required)

Work Location: Remote