Merkle Hiring For Account Manager at Maryland, United States Full Time

Job Description

Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. When combined with its strength in performance creative and media, Merkle creates customer experiences that drive improved marketing results and shareholder value. With more than 4,100 employees, Merkle is headquartered in Columbia, Maryland with 16 additional offices in the US and 8 offices in Europe and Asia. In 2016, the agency joined the Dentsu Aegis Network.

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The Account Manager plays a pivotal role in maintaining client success by providing exceptional service and value to our clients. The Account Manager is responsible for day-to-day execution of operational support clients across industries and is the direct liaison between the internal departments and the client account team.
The role will learn and operate Merkle processes and take heavy administrative burden off more senior account team members allowing them to focus on supervising client deliverables. Should be well organized, flexible, possess strong project coordination abilities, have great attention to details, and an eagerness to learn and grow.
Team members are responsible for routing work activity through internal channels. They will have ownership of managing practice area approved contracts through Salesforce.com approvals and project set-ups in D365 from start to completion.
This individual plays a key role in supporting the internal Merkle team by ensuring operations and support activities are executed in a timely and efficient manner. CLG Ops directly impact the success of our clients as well as Merkle.

Qualifications:

• Bachelor’s degree required.
• 3+ years in client services/account management or a combination of agency and relevant client-side work.
• Financials Services experience preferred
• Experience collaborating with remote team members
• Strong project management, interpersonal, and negotiation skills
• Analytically minded, specifically comfortable with data, response metrics and trends
• Proven experience managing client relationships, especially sensitive issues, and effectively problem solve; ability to analyze problems and produce a viable solution
• Ability to multi-task and work well in a fast-changing environment
• Willingness to travel overnight if needed (not expected)

Additional Information:

Employees from diverse or underrepresented backgrounds encouraged to apply.

Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

More Information:
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