An important part of the patient care team, an MOA consistently exhibits the core principles of patient- and family-centered care. The Medical Office Assistant works closely with patients and families, management, staff and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site. Common duties of this position include answering the phone, triaging patient calls, registering patients in the EMR, preparation of chart contents, records retrieval and filing, collecting payments from responsible party, and assisting patients with the patient portal. Models appropriate behavior as exemplified in the The Methodist Mission, Vision and Values.
Education/Formal Training
Work Experience
Credential/Licensure
REQUIRED:
High School Diploma or equivalent
N/A
N/A
PREFERRED:
N/A
Minimum of one year experience in a physician practice office or similar setting to include general business operations, scheduling, and insurance.
MOA Certification
SUBSTITUTIONS ALLOWED:
N/A
N/A
N/A
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