Description
At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.
We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!
What is in it for you?
Job Summary:
NOC:
In the past the NOC has trained our interns in the operation of several of the systems we utilize to monitor the network devices, such as AOE, AMS, etc. This allows them to assist the NOC Specialists in the day to day operations of the NOC. We have also utilized our interns to research specific customer issues and product reports to management. Our most recent intern created new graphs for us to present our monthly metrics to the MetroNet Executives.
MIS:
MIS Interns will go through a condensed new hire training curriculum to become familiar with our systems and tools. From there, they will work on several small items to become more familiar with the environment, code reviews and rollout processes. For a summer capstone project they will be given a medium to large project based on need, skillset, and interest. Front-end developers will gain experience with Node.js, React Native, GitHub, GraphQL and GCP. Middleware and back-end developers will gain experience with building or consuming web services using MuleSoft, a top of the line Enterprise Service Bus. In addition, they can expect to develop in C# and .Net Core, learn SQL to interact with Oracle databases, and version control experience using subversion and GitHub. Interested parties may also be able to continue their experience through an MIS co-op or through a sponsored software development senior project.
Marketing Analytics Intern:
Extract data from various data sources into Excel to gain insight with regard to sales and marketing metrics. Organize data to create clear reports in excel and PowerPoint to draw conclusions and make recommendations. Focus of work could include gather and input call data, contacts, web site visits, media spend and sales data into defined sources daily for sales dashboard reporting, daily refresh of pivot tables, and updating dashboards daily.
Process Improvement:
An intern in Process Improvement will assist in data analysis, analyze business processes for improvement opportunities, and utilize Six Sigma methodologies to determine how to best improve business processes.
OSP Pre-Design/Data Analytics:
An intern will be analyzing data and then contribute to informed decisions. They will also be writing code using C#, Perl, SQL and Python. They will be given exciting projects that develop skills like reporting, attention to detail and project management.
Voice and Video:
An intern would spend a several weeks learning some entry level IP networking, what is SIP and Softswitch basics. The intern would perform an audit of existing headend documentation to being up to date Visio and excel documentation and eventually assist installation and activation of new channels for the IPTV platform. After a period of time the intern would be permitted to assist in troubleshooting/ticket resolution.
Provisioning:
A Provisioning intern will perform Directory Listing updates on telephone numbers throughout the MetroNet network. The intern will also assist with customer orders with a focus on disconnects. They will also help with reporting and data analytics.
Business Tech Support:
An intern in Business Tech Support will first take inbound commercial customer calls to build a foundation of knowledge. Then the intern will develop departmental training material and testing tools via our company system. The intern will also assist with departmental metrics, reporting and data analytics.
Business Test and Turn-up:
The Business TTU intern will be responsible for configuring Adtran equipment as well as Algo Paging equipment. They will also be responsible for collecting and consolidating auto generated KPI reports for both Business TTU and Business Tech Support.
What You Need For This Position:
If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
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