MGC Diagnostics Hiring for Field Training Applications Specialist: Cardiorespiratory Medical Equipment Job at Chicago, IL Full Time

If you are looking for a career where you can grow and where your experience matters, MGC Diagnostics is for you. We provide a collaborative, fast-paced team environment that values each employee’s contributions. If this sounds like a fit for you, then we encourage you to apply for our “Field Training Applications Specialist” position in our Field Training Department.

Since 1977, MGC Diagnostics (_www.MGCDiagnostics.com_) has been dedicated to being a leader in cardiorespiratory health solutions. Headquartered in Saint Paul, Minnesota, USA, MGC Diagnostics Corporation develops, manufactures, and markets non-invasive diagnostics systems for detecting, classifying, and managing cardiorespiratory disease.

Our success depends on the capabilities of our employees to help us achieve our business goals. We are passionate about developing powerful and accurate devices to assist in the diagnosis of respiratory disease and ensuring the information obtained benefits the disease management process. We are proud of our collaborative environment, where each individual’s contribution affects the company’s success. We are happy to provide meaningful careers where your efforts will benefit medical teams around the world.

Primary Purpose

Provide the highest quality education and applications support to our customers and potential customers in the form of sales product demonstrations, applications support, education, and technical support either in person, or via telecommunications. Education provided to our customers and our internal staff will be conducted in a professional manner, with an emphasis on the quality, efficiency and state-of-the-art system characteristics provided by our company’s products.

Organizational Relationships

· Reports to: Sales Support & National Accounts Director

· Supervises: No direct reports

Key Responsibilities & Essential Functions

· Provide applications and educational support for our customers and sales representatives. Territory to be covered includes Minnesota, Wisconsin, Illinois, and Iowa.

· Responsible for the education of our Technical Support staff, which will enable them to professionally respond to customer inquiries.

· Provide education to MGCD sales representatives and customers that will allow them to operate their system in an efficient manner and realize that MGC Diagnostics understands the importance of placing customers at the forefront of our concerns.

· Training will be professionally taught with an emphasis on our technology and quality. Trainers will be responsible for education materials.

· Applications Support personnel will maintain close interface with Marketing Product Managers to provide assistance with the validation of new products and provide detailed specifications for all new products as requested.

· Applications Support personnel will serve as the focal point for all product development issues, interfacing with R&D, Technical Support, Quality Assurance, Sales and Manufacturing as necessary.

· Provide sales applications support, which will include general applications questions and/or product demonstrations, development of sales support materials, development of sales and customer training programs, and all other sales support related projects assigned

· Provide management with timely written reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns.

· Accept other responsibilities as assigned.

· Complete training as identified by standard operating procedures and procedural work instructions.

· Regular attendance is an essential job function.

· Follow all Company policies and procedures relating to confidential propriety information (CPI) including, but not limited to, what is outlined in the Confidentiality and Non-Solicitation Agreement.

Contacts

· Internal: Contacts with Sales, Field Service, R&D, Marketing and Management.

· External: Contact with MGC Diagnostics customers.

Job Specifications

· Board certified or registered cardiopulmonary diagnostic testing, respiratory therapy, or exercise physiology with 2 or more years of clinical experience required. B.S. or M.A. preferred.

· Ability to effectively communicate in English. Excellent written and verbal communication skills.

· Strong problem solving and troubleshooting skills.

· Inter-department networking and PC experience preferred.

Working Conditions or Physical Requirements

Will be required to regularly sit for extended periods of time while traveling; use hands and fingers, handle or feel objects, talk, hear, and see. Occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms. The environment is fast paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout customer facilities and effectively communicate. The customer environment will vary but include (but is not limited to): hospitals (to include patient areas), clinics and doctors’ offices.

· Some overtime required.

· Business travel by plane or car. Overnight travel up to 85% to include some weekends.

· Valid driver’s license.

EEO Employer

MGC Diagnostics is an Equal Opportunity Employer. It is MGC Diagnostics’ policy to afford equal opportunity employment to all individuals without regard for race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, disability, veteran status, age, familial status, marital status, genetic information, status regarding public assistance or any other characteristic protected under federal, state, or local laws. This policy applies to all phases of an individual’s career, beginning with the initial recruitment and selection and continuing through the processes of placement, transfer, promotion, compensation, and benefits. MGC Diagnostics will act affirmatively in all matters of equal employment opportunity, including recruitment, hiring, and training of women, minority group individuals, Veterans, and individuals with disabilities to assure they are provided equal opportunity of employment. MGC Diagnostics is committed to providing accessibility to employment opportunities for people with disabilities.

Job Type: Full-time

Pay: $68,000.00 – $72,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On the road