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IT Business Analyst/Senior IT Business Analyst; Salesforce Remote
Level is dependent upon experience.
Curia provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries.
The IT Business Analyst/Senior IT Business Analyst; Salesforce will serve as a business partner to the Curia business units. The IT Business Analyst/Senior IT Business Analyst; Salesforce, along with the business partners, will institute best practices and develop streamlined business processes in the Salesforce Customer Relationship Management (CRM) software.
The candidates responsibility includes leveraging business analysis skills and techniques to deliver enhancement requests, collaborating with the CRM Administrator to provide daily support, and expanding the Salesforce footprint through implementation of additional modules and integration with other systems.
The ideal candidate will have a strong understanding of Salesforce capabilities and functionalities as they apply to sales, sales operations, and customer service within the pharmaceutical industry in general and to a contract manufacturing and development organization (CDMO) in particular.
Join our talented workforce, where a commitment to excellence and a customer focused attitude is everything. We pursue excellence because our work has the power to improve patients lives with the pharmaceuticals we develop and manufacture.
We proudly offer
Generous benefit options (eligible first day of employment)
Paid training, vacation and holidays (vacation accrual begins on first day of employment)
Career advancement opportunities
Education reimbursement
401k program
Learning platform
And more!
Responsibilities
Assist with the global implementation and roll out of Salesforce
Facilitate and drive user adoption of Salesforce
Develop/enhance training materials and provide user training
Facilitate workshops with cross functional teams to elicit and document business requirements for enhancements, functionality expansion, process improvement projects, integration of acquired companies, and integration with related enterprise applications
Document current state and desired state business processes using Process Map/Process flow diagrams
Support generation of Reports and Analytics. This may include creating/updating reports in Salesforce, fulfilling ad hoc data requests, compiling metrics for PowerPoint presentations, etc.
Serve as Salesforce SME for new functionality and application expansion/rollout
Perform other related duties as may be reasonably assigned in the course of business
Ownership of external SalesForce add on applications such as SpringCM (Docusign) and Skuid
Qualifications
BS required, preferably in a science, technology or business discipline
3+ years proven experience with SalesForce
Experience documenting, analyzing, re-engineering complex business processes
Experience developing testing strategies, creating test scripts, leading UAT
Experience engaging and partnering with vendors to research and resolve issues
Demonstrated ability to manage multiple priorities
Proficiency with MS Office Suite including Visio
Excellent interpersonal and written communication skills
Working experience with Salescloud
Preferred
Project Management experience/certification a plus
Understanding of code and ability to do base level coding in SalesForce (Technical Aptitude)
Salesforce Certification a plus
Experience with a major marketing automation application a plus (Eloqua, Marketo, Siebel, etc.)
Background in pharmaceutical industry or CDMO
Travel up to 5%
