Minneapolis Event Centers Hiring for Banquet Operations Manager Job at Minneapolis, MN Full Time

Summary

Banquet Manager will work with our F&B Manager to plan, manage and coordinate the operations of the Minneapolis Events Center Venues. The ideal candidate will be experienced in operations management and a very strong Food and Beverage background. The candidate will be responsible for the oversight of all events and will ensure that quality service is being provided to clients. The Banquet manager will perform the oversight of set-up and tear down and event production. The candidate will be responsible for guaranteeing the success of all events and will remediate any situations that arise.

Essential Duties and Responsibilities include but are not limited to the following:

• Work with department heads to ensure successful execution of events from start to finish
• Ensure safe operations while maintaining the highest standards of quality
• Support and direct the training and development of service employees
• Labor management, create schedules and control labor costs
• Plan effective strategies for the well-being of the company
• Enforce venue policies and procedures
• Enforce and maintain the operational systems, processes and policies in support of company mission
• Establish and maintain positive relationships with vendors, clients and the community
• Read and interpret paperwork regarding event specifications
• Manage the operation of event set-up and tear-down i.e. chairs, signs, table skirting, carpet, pipe and drape, etc.
• Perform other duties as required

Job Requirements

Ability To:

• Work from general instructions and specifications, with minimal supervision
• Oversee staff in operation of a wide variety of equipment including vans, pick-up trucks, and other vehicles as required
• Provide directions to others
• Work effectively in a service oriented environment subject to frequently changing priorities
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with staff, contractors and facility users
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:
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Analytical– Collects and researches data; Designs work flows and procedures.

• Design– Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail.
• Problem Solving– Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management– Coordinates projects; Communicates changes and progress.
• Technical Skills– Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service– Strong customer advocacy and customer relationship skills
• Interpersonal Skills– Maintains confidentiality.
• Oral Communication– Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication– Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork– Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Ethics– Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support– Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities.
• Judgement– Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Planning/Organizing– Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
• Professionalism– Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability– Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability– Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Education and/or Experience

Bachelor’s Degree or equivalent or five or more years related progressive experience.

• Five (5) years of experience in Multi Venue management in an event center, hotel, or other public assembly facility.
• Five (5) Years experience as a Food & Beverage Manager
• Proficient knowledge of Word, Excel

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

• While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/informstaff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

• While performing duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. The employee occasionally lifts and moves variety of facility equipment and/or tools. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees; position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect/install utility services; employee will as needed operate fork lift, high lift to support the exhibitor requirements for the event. Employee will occasionally be required to identify or match colors/tones of coded floor plans. Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee may frequently lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may occasionally lift/move 100 lbs or more.

Work environment:

• The duties of this position are regularly performed indoors in varying conditions and outdoors as necessary. The employee frequently works near moving equipment and mechanical parts, vibration and risk of electrical shock. The employee occasionally works in high, precarious places and is occasionally exposed to hot or cold temperatures and/or wet or humid conditions. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and may work with chemicals such as cleaners, paint, and solvents. The noise level in the work environment is normally quiet to moderate and occasionally loud.

Entourage Events Group is an Equal Opportunity Employment Employer

Job Type: Full-time

Job Type: Full-time

Pay: $50,000.00 – $65,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: One location