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Job Description
The Associate Account Service Executive is instrumental in servicing and renewing existing business, in addition to reaching out to prospective clients developing and closing new sales. This role specifically focuses on providing outstanding customer service and cultivating relationships with Season Ticket Members via phone calls, emails, game visits, and special events. Responsibilities include researching and introducing new benefit packages to current client base as well as contributing to the sales efforts of the New Business Development team.
As our Associate Account Service Executive, YOU WILL:
Build and maintain lasting relationships. At the Wild, we strive to stand out amongst the competition, and our fan base recognizes that. Being an advocate for our organization, polite in your interactions, timely and professional will lead to YOUR success. You will consistently deliver high-level of customer service to both internal and external customers helping provide world-class service. You’ll maintain regular touchpoints, such as meetings, lunches, or phone calls, to remain connected to your Members and the community to meet their needs and share the game of hockey successfully. You’ll also execute special events like skating parties, open houses, etc., to surprise and delight our fans!
Thrive to succeed. Our business is fueled by fans, and you are at the heart of all we do. whether you are communicating with Season Ticket Members to build lasting relationships or attending Member events, you thrive on the hustle of success. You’ll be responsible for the revenue related to renewing current Season Ticket Members and will exceed sales goals through extensive prospecting and qualifying incoming leads, therefore this role is not for those who are intimidated to pick up the phone. You’ll continue to maintain our customer base by presenting our offerings to capitalize on returning or first-time hockey fans.
Be a cultural centerpiece. Your interaction with our employees, fans and community is constant. People see you as a supportive resource and a critical part of our team and the Wild’s culture and brand. You will interact with your team, our fans, during season ticket member events, game nights at sales kiosks, and community events, sharing our benefit programs and promoting the sport of hockey. You present the best version of yourself and our brand, both on and off the ice.
Deliver exceptional experiences. You are a helper. You are someone who listens and anticipate our fan’s needs and desires. You solve problems before anyone even knows they’re there with a solution that is greater than their expectations could ever be. Through proactive and genuine communication, you will engage and delight prospective fans. On game day, you’ll be there to further a connection with our fans, and to draw people to the sales kiosk by offering our products and services.
YOU ARE A:
Relationship Builder. At the Wild, we strive to stand out amongst the competition. You are the first to arrive and the last to leave. By being an advocate for the organization, polite and persistent in your interactions, and professional in your process, your activity will lead to YOUR success. Your customer connections drive you and is at the center of everything you do. You always know what is going on because you consistently connect with our customers and community always sharing the game of hockey.
Continuous Learner. Your ears and mind are always open. You consistently want to get better and yearn for insight and knowledge, and soak in the experiences from those around you. You take calculated risks and aren’t afraid of making mistakes, because you know the value of learning from experiences. You are always looking for ways to grow and adapt and are ready to take on a new challenge.
Day Maker. The days are long, the years are short, is how the saying goes and our work here is no exception. We do what it takes to get the job done and often, we do even more than what it takes. We strive to go above and beyond, exceeding all expectations and we thrive in an environment that requires us to step up and step out of our comfort zone for the sake of bringing joy to someone else’s life.
Focused Executor. We believe big ideas reap even bigger rewards when managed effectively. Everything you do touches people, so flawless execution is non-negotiable. Your work can be fast-paced and it can be easy to lose sight of the details, but that’s where the magic is at. With ruthless prioritization, you focus on getting things done quickly and flawlessly, but you may get hit with a nerf gun, or two, while doing it! Of course, you’re not perfect, so when mistakes are made, you step up, take responsibility and issue meaningful apologies when you’re wrong.
Servant Leader. At the Wild, everything we do is grounded in serving. You serve our organization, each other, our fans and our community. Leadership is not a rank, it’s not about being in charge; it’s about taking care of those in our charge. You inspire those around us to dream more, learn more, do more and become more.
MINNESOTA SPORTS AND ENTERTAINMENT WILL:
Listen to you. We need your thoughts, ideas and passion to help make this the best team in sports and entertainment. You talk, we’ll listen.
Treat you like an adult. We will trust you to get the work done in a way that makes sense for you. We measure output and impact.
Challenge you. We promise you’ll be surrounded by people equally committed to the Minnesota Sports and Entertainment organization and to our Minnesota Wild. You won’t find more passionate people all focused on creating a Greater State of Hockey. Go Wild!
Commit to Diversity, Equity & Inclusion. We drive social change and foster inclusivity by providing a safe, positive and welcoming environment for you, all community members and employees regardless of race, ethnicity, gender identity, background or experience.
THE FINE PRINT:
- College Degree is required, or equivalent education and related experience
- Minimum of 2 years of customer service and/or sales experience
- Ability to work a flexible schedule; nights, weekends, and holidays are required
- In accordance with the ADA the physical requirements for this role include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc. Should an accommodation be requested MSE will evaluate the request and provide reasonable accommodation under accordance of the ADA.
Experience
Preferred
- 4
