MixMode Hiring For Strategic Account Manager at Santa Barbara, CA, United States Full Time

Job Description

Job Title: Strategic Account Manager
Location: Santa Barbara, CA or Remote

Job Summary:

Serve as the primary relationship owner for an assigned group of top-tier MixMode client accounts with responsibility for retention and growth initiatives. The Strategic Accounts Manager must understand the client’s ongoing business goals, maintain a thorough knowledge of our business and offerings, develop and implement strategic plans to grow accounts, manage and strengthen client relationships, identify new business opportunities, and coordinate with internal teams to deliver on client expectations. Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Keep a close ear to what the client is asking for such as additional product features, etc. Identify new opportunities from within existing accounts. Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems.

Responsibilities:

• Seek to understand the customer’s strategic business goals as they evolve with regard to innovation, cost goals, and key metrics.
• Build strategic plans to drive client retention, growth, renewals, upsell opportunities, and client satisfaction.
• Manage multiple accounts; develop positive working relationships with all customer touchpoints.
• Work closely with Customer Success to determine root causes for customer success or failure and drive requirements for product or process enhancement and development.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and aim to meet or exceed those goals.
• Communicate and coordinate with internal teams to deliver solutions.
• Understand client needs and identify new business opportunities within your portfolio.
• Drive and coordinate upgrade and renewal agreements.
• Navigate new opportunities and drive sales for assigned strategic partner accounts.
• Work closely with Business Operations and Finance on near-term and long-term growth plans.
• Manage customer activity within the CRM tool for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
• Provide input on new processes and workflows as needed.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
• Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry.

Requirements:

• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.
• A focus on relationships, ability to gain trust through communication, expectation setting and completion of planned deliverables. Ability to effectively engage and influence a variety of audiences at all levels of a business.
• Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• Ability to travel. Demonstrated ability to work independently and remain motivated.

Benefits: Medical & dental insurance, paid time off, compensation and benefits are competitive based on industry standards.

Please note that MixMode does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of MixMode.

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