Modern Pest Services Hiring For Account Relationship Specialist at Brunswick, ME, United States Full Time

Job Description

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At Modern Pest Services, we know how important it is to protect homes, businesses and industries from damaging and disease-carrying pests. We understand the impact pest control has on public health, safety, and quality of life. We have entomologists on staff, we’re experts in the field, and we’re passionate about resolving our clients’ most challenging pest problems as quickly as possible.
To support the needs of our community, Modern Pest is currently seeking an Account Relationship Specialist to join our team based out of our Executive Office, located in Brunswick, ME .
Modern has recently upgraded our comprehensive suite of benefits, including medical, dental, vision, and supplemental insurances, as well as our 401(k) with employer match!
As a member of this professional and client-focused group, you will be responsible for the timely and accurate processing, entering and maintenance of all records and other information pertaining to our clients. Records and information include client billing, client service information and government required recordkeeping. Incumbent is responsible for ensuring all work is completed according to Modern’s requirements.
Other duties include:

• Adhering to and supporting our Mission, Vision and Guiding Principles .
• Maintain and update commercial client files.
• Write up and verify for accuracy all commercial Service Professional’s work before posting.
• Post charges and payments to commercial accounts.
• Accurately maintain account information changes noted on invoices.
• Record daily work in Microsoft Excel spreadsheet.
• Accurately file and maintain EcoCare client invoices and pest management records for special billing accounts.
• Accurately file and maintain EcoCare client contracts, client invoices and settlement sheets.
• Mail client invoices matched to statements.
• Fax any necessary reports, invoices, or settlement sheets to Service Centers or clients when requested.
• Be knowledgeable of Modern’s EcoCare programs, warranty periods, and pricing structure.
• Answer incoming phone calls using proper etiquette and professionalism to address client questions or concerns, or to transfer calls to the appropriate team member.
• Accurately maintain all EcoCare client accounts and files.
• Prepare monthly folders for filing of all Pest Control Technician work.
• Perform any other duties and projects assigned by the Administrative Manager.
• Must possess ability to operate office equipment including but not limited to computer, computer software (word processing, spreadsheets, and pest control software), computer printers, typewriter, fax machine, credit card machine, telephone and voicemail system, photo copier and others.

For us, doing great work for our clients goes well beyond best-in-class service, cutting-edge products, industry-leading technology, superior training programs and 100% guarantees. What’s even more important to us are the principles that drive our company and define who we aspire to be.
EXPERIENCE, EDUCATION, AND SKILLS REQUIRED:

• High school diploma or equivalent required.
• No pest management experience necessary.
• Must have or be able to learn practical and technical knowledge of duties, functions, service and product offerings, terminology, work procedures and company policies.
• Must have excellent computer skills including knowledge of data entry spreadsheets (Microsoft Excel) and word processing (Microsoft Word).
• Must have excellent typing skills.
• Must be able to work in a team-based environment.
• Must have strong organizational, analytical, and mathematical skills.
• Must have excellent telephone skills.
• Must have strong oral and written communication skills.
• Must be dependable and honest, have good judgement/decision making ability.
• Must have a positive attitude and excellent work ethics.
• Must be detailed and quality oriented .
  
• Company paid Background and Pre-Employment Screening required.
  

In keeping with our Core Value and Guiding Principles, Modern Pest Services always provides equal talent with equal opportunity.