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ModSquad is in need of a lead developer, who will project manage the team to really dig in on resource allocation, manage timelines on deliverables, creating real development cycles and practices.
The main focus would be Cubeless integrations and my.modsquad.com external client portal development.
Cubeless Technical Integrations
Each component system of Cubeles will need integration components between each other and various client tools. Building “Cubeless” Apps clients can access in the requisite vendor app marketplaces e.g. Okta, Zendesk, etc. will not only ease integration but provide some marketing lift as well.
MyModSquad Technical Integrations
We’re going to want to integrate virtually every system we have with MyModSquad, and as often as possible in a way that will allow users to interact with those systems without leaving the platform. This project alone will be a huge amount of work.
MyModSquad Client Portal Development
Splitting this out to go along with the above just to point out the importance. Getting those integrations together to then design a super useful and first-class client experience with a functional dashboard and the like requires the investment in time above and more resources to tailor it to their specific experience as well.
Breakeven on OPEX hit very low when client retention factored in.
Prevention of a very small number of client defections (three 10K monthly clients @ 45% margin) through a stickier portal pays for this immediately
Relationship expansion through supporting/expanding existing clients
Better metrics, service delivery, automation of administrative processes
On-demand direct sales, e.g. self-service hour additions
“Did you know” type marketing engagement – cross-sell/upsell
Development backlog
Our Continuous Improvement Asana board has a long list of items we’d like to get to, and there’s no shortage of things to automate and develop better technical processes for. Every time we complete one of these tasks we’re shaving time off another department process, making the company more secure, making us more attractive to clients, or all of the above
We would leverage a department-based Agile prioritization to address these projects – high-impact, low effort to low-impact, high effort
Spend more time on automation and integrations.
With one developer onboard we typically only have the time to deal with the problems or tasks at hand, immediate needs that require our attention. Adding more bandwidth to the team will allow room for innovation and growth.
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes the NFL, Zendesk, Topps, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
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